Export Markets Quality Executive at GlaxoSmithKline

Requisition ID: WD192503
Location: Lagos
Job type: Full time
Functional area: Quality

Job Purpose

• The Export Markets Quality Executive - WCA role exists to ensure that the mandated GSK Quality Management Systems requirements for the WCA Distributor-non-Promote (DNP) and Direct-to-Government (D2G) markets are met.
• The role is critical to the effective management of systems and activities that are critical or have a direct impact to product quality.
• The job holder is expected to take the lead in implementing and sustaining the QMS, including encouraging and monitoring the third parties in DNP markets e.g. distributors, to own quality activities in their day to day work.
• The role will act as a Quality representative for WCA within the Africa Export Markets Quality team, supporting the delivery of quality management system for the nominated area.
• The role holder will also partner with the business, in particular the Distributor Managers, to ensure that their business requirements are understood, driving a quality culture within the WCA area.

Key Responsibilities
Quality Strategy:

• Maintain QMS knowledge and awareness of changes within the commercial environment to seek opportunities and manage potential business adversity, including identification and communication of quality-related Risks to the Africa Export Markets RMCB.
• Function as the WCA Quality contact for Africa Export Markets Quality, providing communication on QMS compliance status, updates on quality plans and escalation of issues . Share learning's and issues appropriately with colleagues .
• Gain an understanding of the Supply Chain and Commercial in order to link to day to day and quality improvement activities .

Quality Systems:

• Supporting the Quality Head, Africa Export Markets to ensure a robust , sustainable and effective QMS (Quality Management System) through monitoring and reviewing the compliance status within the Export Markets Africa – WCA area.
• Ensure the implementation and maintenance of effective Quality Assurance systems to ensure that Export Markets Africa – WCA area operations are in full compliance with applicable GSK QMS requirements including:
  • Auditing - to ensure compliance to the internal monitoring requirements for Export Markets Africa – WCA area, and where required perform “for-cause” audits at WCA DNP distributors.
  • Complaints management - function as the GSK Quality point-of-contact for customer complaints from DNP distributors in the Export Markets Africa - WCA area, and ensure use of an effective complaints management process to report and follow up on product complaints with manufacturing sites, customers and Export Markets commercial teams.
  • Incident management - ensure that an effective product incident process is in place to escalate and manage product quality related issues through the local incident management (LIC) process and global PIRC process.
• Product supply - ensure the following support systems that have an impact on the quality of imported products, in line with the GSK QMS and local WCA area Regulatory requirements are in place:
  • Where relevant, review and approval of TTS {Technical Terms of Supply) and liaison with manufacturing sites to ensure compliance to local registered technical details.
  • Review and approval of Quality Agreements with the French distributors supplying product into Francophone West Africa Export Markets. 
  • Liaison with External Supply Quality for products that are supplied by external contractors to ensure compliance to local registered technical details.
  • communication to the GMS supplying sites, R&D and Regional Quality where it relates to approval of repacking activities and resolving Quality issues with the product supplied.

Why You?
Basic Qualifications

• Pharmacy or Science-related degree
• Minimum of 5 years experience in a Quality role within the Pharmaceutical I Consumer Healthcare industries.
• Fluent in French and English
• Understanding of and experience in quality assurance systems particularly in the areas of customer complaints, product incidents and audits
• Knowledge of GDP requirements
• Knowledge on effective quality documentation systems

Preferred Qualifications

• Works with a spirit of continuous improvement and innovation, creatively open to new ideas and methods in order to demonstrate Export Mind-set
• Flexible thinking - able to challenge and see views from different perspectives
• Ability to self-motivate, resilient and focused under pressure
• Strong general computer literacy - skills in Microsoft Word, Excel, Power Point and Outlook.