Hotel Customer Service Relationship Manager at Nicole Sinclair Consulting

Job Description

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the apartment’s commitment to hospitality.
• Prepare performance reports related to front office.

Requirements

• B.Sc in similar or related field.
• Minimum of 4-5years experience in the hospitality industry.
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own work load