Service Operations Manager at AOS Orwell

Location: Port Harcourt-Rivers

Job Description

• Reporting to the Head - Service Business, PMD this person will deliver on Service Project Operations, manage Order booking to cash cycle, deliver monthly revenue, billing and cash as well as Manage Project Risks & Opportunity (Variation Orders) to deliver on Schedule, Quality, and Customer Satisfaction in the O&G sector.

Responsibilities

• Manage service project life cycle from order booking till commissioning / handover.
• Conduct periodic project reviews to identify / manage risks and opportunities
• Implement vendor registrations with regional customer organizations, develop regional customer account plans, improve opportunity funnel quality / conversion rates, and develop credible pursuit strategies and sales forecasts.
• Identify, lead and implement continuous improvement initiatives to enhance operations performance against industry benchmarks.
• Ensure swift response, transparency and free flow of information to enable informed business decisions.
• Ensure strict compliance to data confidentiality, code of conduct and privacy policies.

Qualifications

• B.Tech (Instrumentation) from accredited University.
• Experience: 5 - 10 Years
• Have Good working Knowledge of Sales Process, Proposal Making / Cost Estimation with regard to the Energy Sector (Oil & Gas, Power Industry Verticals).
• Good Written and oral communication skills, both internal and external
• Financial acumen and negotiating skills.
• Project operations management experience with exposure to Energy Sector (Oil & Gas, Power).

Skills Required:

• Demonstrate high levels of Customer focus, Engagement ability and sustained levels of Process Excellence
• Should have managed project operations of at least 5 M$ and a team size of at least 10.
• Ability for Cross Functional collaboration with Result orientation
• Good Written and oral communication skills, both internal and external; Computer Skills (Microsoft Office).
• Strong conflict management skills.
• Good knowledge of quality control procedures and documentation.