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The African continent... is one of the world’s last frontier markets. While more established markets such as Europe, India and China have aging and often declining populations, Africa’s young populations are rapidly growing from the current level of 1.2 billion people, and are expected to double to 2.5 billion people by 2050. Fueled by this po...
Description
Daystar Power Group is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria. We are currently seeking a new Head of Customer Success to manage the operation and maintenance of our sites, resulting in a 99% uptime or better. And ensuring our customer experience is world class, resulting in a Net Promoter Score of 70 or above.
As Head of Customer Success, you will build, lead, and inspire Daystar Power’s Customer Success team. In addition, you will spearhead the implementation of best-in-class Success processes, to ensure customer happiness as Daystar Power scales.
You should enjoy digging into analytics to guide data-driven decision making, but also be comfortable engaging directly with key customers as the ‘face of Daystar Power’. You will be based in Lagos initially and report directly to Daystar Power Group’s Chief Operating Officer.
Key Responsibilities
Operations and Maintenance:
Customer Experience:
General:
Requirements
Benefits
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