TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery.
Aside our regular corporate training for companies, and retail training for fresh graduates, TTC Mobile has successfully deployed various grass-root-oriented trainings programs like FREE IT Training(2003), National Youth Development Program(2005), National ICT Summit(2007), National Telecom Scholarship (annually, since 2008). In 2010, we were selected as training partner to the federal government’s Presidential Amnesty Program, which implementation commenced in November 2010; We completed this training project in 2011.
FTTH Activation Scheduler (FAS)
The FTTH Activation Scheduler (FAS) shall be responsible for setting up and cancelling, as the case may be, all appointments with customers for visits to survey for, install, maintain, repair, correct and/or upgrade FTTH services to customers, including quality control and assurance visits.
The FAS coordinates customers, FTTH Technicians and Activation Contractors to ensure that appointments are successfully met. This responsibility equally includes managing missed appointments due to customer or the activation team. The FAS is the principal liaison between the assigned FTTH Technicians and
Activation Contractors on the one hand and the customer, on the other. The FAS communicates scheduled appointments for FTTH activations to the FTTH Technicians, Activation Contractors and follows up until service is activated. The FAS manages the status of work order from setting up the appointment with
customers and communicating to the FTTH Technicians and Activation Contractors. Status may include activation scheduled, appointment communicated, survey carried out, installation completed, service activated, necessary and relevant project completion documents submitted by the FTTH Technicians, etc. The FAS actively participates in scheduling meetings as may be required by the Supervisor to finalize priority of work orders, rework, and re-appointments.
The FAS continuously improves scheduling by receiving feedback from customers, FTTH Technicians and Activation Contractors and providing same feedback in a regular report to the Supervisor The FAS keeps accurate metrics on the performance of planning and scheduling functions and provide timely reports to the Supervisor. The FAS carries out other relevant and related tasks as may be assigned by the supervisor
EXPERIENCE & EDUCATION
User experience for Microsoft Office Tools, including a good working knowledge of Microsoft Project.
POSITION MEANT FOR FEMALES ONLY
Applicants can send CVs to email@example.com