Customer Service Executive at Bedmate Furniture

Job Description

• Ensure customers receive outstanding support with regards to their purchases.
• Support sales department’s day-to-day functions as well as establish standards and protocols to be used to promote customer satisfaction.
• He/she would be responsible for answering incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
• Manage incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Act as a liaison, provide product/services information and resolve any emerging problems that customer face after purchase.
• Respond efficiently to customer inquiries and maintain high customer satisfaction.
• Manage large amounts of incoming calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution of customer’s complaints
• Keep record of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and Sales policies

Requirements

• Minimum of first degree/ HND in Business Administration, Marketing, Finance, Social Sciences or any other relevant discipline is required.
• Minimum of 2 years’ experience in customer service