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  • Posted: Nov 8, 2018
    Deadline: Not specified
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    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
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    Ethics Line Supervisor

    Ref No: 139381BR
    Location: Lagos

    Responsibilities and Duties

    • Supervising ethics line operators
    • Handle customer inquiries/complaints via telephone or email
    • Document client call enquiry/complaint in reporting templates
    • Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
    • Perform administrative tasks such as maintaining client files
    • Performing customer trend analysis
    • Conduct research on individuals and entities as directed by the relevant manager.
    • Documenting research observations
    • Developing presentation slides
    • Making presentations on research/analysis performed

    Qualification and Experience

    • Minimum of second class lower in any field of study
    • Minimum of 4 years experience in a customer service related role

    Skills and Competence Requirements:

    • Good verbal communication skills
    • Interviewing and probing skills
    • Attention to details
    • Good report writing
    • Research skills
    • Problem solving skills
    • Professionalism
    • Ability to successfully lead a team
    • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

    Method of Application

    Interested and qualified? Go to KPMG on krb-sjobs.brassring.com to apply

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