Customer Care Agent at Rovedana

Job Details

• As an agent, you are the face of the business. You will be the first point of contact to customers with inquiries and placing bets on their behalf over the phone and online.
• You are expected to provide excellent customer service via telephone, email and web chat.

Requirement/Qualification

• A B.Sc. or HND in any field from a recognised institution.
• 1 - 3 years’ work experience in a reputable organisation/contact centre or a sports betting company will be an added advantage
• Good numerical Skills.
• Applicant must be ICT proficient and be able to use a CRM software Passionate about sports
• Exceptional phone manners and communication skills.
• The ability to work well under pressure.
• High attention to detail.
• Strong numerical skills.
• A team player
• Must be prepared to work during weekends.