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  • Posted: Jun 6, 2014
    Deadline: Jun 16, 2014
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    At Emerging Platforms we are passionate about identifying problems and matching them with innovative and bold solutions. Driven by a passion for excellence, we deliver innovative solutions that satisfy our customers diverse needs. Mission To identify problems, leverage technology to create massively impactful solutions and proactively seek to scale them ...
    Read more about this company

     

    Quality Assurance Manager

    Job Description

    •     In this job, you will assess customer requirements and ensure that they are met.
    •     You will identify global standards for call centers and ensure that the company adheres to them as well as monitor general performance.
    •     Other duties include: providing managerial support by preparing and analyzing quality reports for management review, record, analyze and distribute statistical information, support technical staff and work with operating staff to establish procedures and standards.
    •     An ideal candidate will have strong knowledge of customer care processes and techniques, strong written and verbal communication skills, technical skills, high initiative, problem solving skills and IT skills.
    •     3-5 years' experience with a good degree with a good first degree or HND and relevant experience in Business studies or Business Management.
    •     This role is a target based role and applicants must be aware that agreed targets and deliverables must be accomplished each month.

     

    Method of Application

    Interested and qualified candidates should send their CV's to: cv@insitefulsolutionsconsult.com Note: Interviews will run on the 16th June, 2014 in Lagos. Only shortlisted candidates will be contacted

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