Customer Services Officer at Sinoma Cargo International Nigeria Limited

Position Summary: Who will be managing our customers, handling of existing accounts, who can take care of complaints and queries and pro-actively follow the resolution?

Job Description

• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports

Requirements
Minimum of 2 years working experience is required for the position.

Desired skills:

• Proficient in Microsoft Office applications (i.e. MS-excel, MS-word, Outlook etc.).
• Strong communication and negotiation skills
• Detail oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills.

Hours
Normal working hours are 8:00 a.m. – 5:00 p.m. daily.