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  • Posted: Oct 17, 2018
    Deadline: Not specified
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    GREEN HYBRID MULTI-CONCEPTS SERVICES LTD is a new innovative organisation that focuses and bridging the trading gap of supply and demand of Agricultural produce, Solid minerals, petroleum, oil, gas and ICT .The organisation strives to see that countries demands and met. We ensure to provide value for money with affordable, competitive and sustainable prices...
    Read more about this company

     

    Bar/Diner Supervisor

    Job Description

    • To ensure the kitchen and restaurant areas are cleaned and maintained in accordance with company guidelines.
    • To ensure staff on duty adhere to the company’s uniform policy at all times when on duty
    • To ensure that food and drinks are served and presented in accordance with company standards
    • To monitor and control stock usage and reorder supplies
    • To maintain product knowledge and be familiar with current promotions and any new products
    • To ensure staff adhere to the company’s stock control procedures
    • To monitor and ensure till operations (cash drawers) are accurate
    • To be vigilant and maintain high level of security
    • To ensure no pilferage of company property or stock
    • To provide excellent customer service at all times with the key aim of retaining customers and attracting new customers
    • To coordinate the rota and ensure high level of attendance and timekeeping is maintained, implement disciplinary measures
    • To perform daily checks and ensure waiters and waitresses adhere to company standards
    • To coordinate daily/ weekly floor staff meetings
    • To ensure the restaurant adheres to all food hygiene, health and safety standards
    • To ensure all daily and monthly reports are submitted within timelines
    • To train floor staff in line with job responsibilities and company standards
    • To solicit feedback from customers on the service food and drinks provided
    • Refer all Customer complaints and concerns to management
    • Assist in setting up for special events and festive seasons such as Xmas, Val’s day
    • Achieve all set targets; Financial and others
    • Set Objectives and targets for the beverage unit/bar
    • Determine staff needs and make request timely; Manage staff performance
    • Assess development needs,train and coach staff
    • Delegate duties to staff to meet objectives and maximize resources
    • Communicate company policy, standards and procedures to staff and ensure that staff operate within this policies
    • Organize and adjust staff rotas/shedules
    • Resolve customer complaints promptly
    • Monitor cleanliness and hygiene of bar area Promote and practice compliance with fire, health, safety and hygiene standards and
    • regulations
    • Oversee accurate cash-up procedures and ensure necessary paperwork is completed promptly

    Requirements

    • Be able to converse in English
    • Be professional and well presented
    • Able to communicate well with people at all levels.
    • Be able to prioritise duties.
    • Be a team player
    • Be able to work unsupervised in a busy environment
    • Able to cope with a variety of manual tasks at speed.
    • Have excellent customer service skills
    • Be confident, patient, friendly, sociable, reliable and self-motivated RECOMMENDED TRAINING:
    • Professional Diploma in Customer Relationship Management

    Job Requirements
    MIN REQUIRED EXPERIENCE:
    1 year(s)

    MIN QUALIFICATION:
    Minimum of OND in Management Science

    DESIRED COURSES:
    Not Specified

    OTHER REQUIREMENTS:
    Requirements
    Applicants should have 2-5 years’ experience in similar industry..
    Skills:

    • Good interpersonal skills
    • Excellent communication skills
    • Ability to use Microsoft office
    • Good and creative customer service skills
    • Excellent managerial skills
    • Training or Experience with Bartending, Extensive Knowledge of Drink Mixing and Garnishing, Strong Communication Skills;
    • Positive Attitude, Personable demeanour, Multitasking, Attention to Detail, Organisation, Ability to Stand for Long Periods;
    • Strong Observational Skills, Conflict Resolution, Computer Literacy, Second Language a Plus.

    Method of Application

    Interested and qualified? Go to Green Hybrid Multi Concepts Services Ltd on docs.google.com to apply

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