Quality Assurance Officer at Lily Hospitals Limited

Location(s): Warri, Delta and Benin, Edo
Type:  Full Time
Job Category: Senior Level

Job Summary

• The quality assurance and improvement officer is responsible for ensuring the implementation and sustenance of policies, procedures and documentation of quality standards and for monitoring in line with the organisations policies and global standards.

Key Result Areas (KRA)

• Support departments and business units in adhering to Standard Operating Procedure (SOP), process manuals and operational guidelines.
• Develop assessment tools and evaluate the impact of set standards, recommend improvements and ensure compliance by all staff members.
• Gather reliable data on the process performance of the quality management system and their interrelationships.
• Analyze feedback from patients’ evaluation of medical personnel and the entire hospital experience.
• Execute regular spot checks on internal processes.
• Administer the quality education process formulating quality improvement programmes for employees.
• Conduct extended quality assurance audits on all third party suppliers and contractors for the organisation.
• Support the quality assurance manager in the implementation of LEAN management and high performance work systems within the hospital

The Person

• Must be a clinical personnel (pharmacist, radiographer or laboratory scientist)
• 2 to 5 years relevant work experience on a similar role preferably in the Health sector.
• Problem Solving skills and customer service orientation
• Report writing/documentation skills, data collection, management & analysis (statistical skills)
• Sound judgment and decision making skills
• Excellent computer skills (spreadsheets, Powerpoint and word processing programs)
• Outstanding communication, interpersonal and people management skills
• Possess high Degree of accuracy and attention to details.

Remuneration
Salary in line with industry standard