Customer Support Officer at Tros Technologies

Our client a lottery company is recruiting for Customer Support Agents with a flexible working arrangement;

Position Objectives:

• Develop and implement all  services and products for customers
• Provide 1st line support to customers via the web, telephone, online chat and face to face.
• Identify and capture revenue opportunities for business.
• Independently establish and grow new or existing  customer base.
• Communicate effectively with peers, superiors, and other personnel.
• Provide ongoing support to customers
• Effectively address , follow up and resolve customers complaint
• Promotes new services and offers to interested customers
• Troubleshoot or transfer technical issues to technical expert
• Build relationship with customers based on respect, understanding and service to their needs

Candidate Requirements

• Minimum 2 years experience as a customer support agent preferably in a lottery company.
• Strong prospecting skills and extensive customer support experience.
• Excellent communication skills (oral, written and presentation).
• Proficient use of PC hardware and software (MS Office suite of applications).
• Proficient in the use of internet for communication and research.
• Ability to cultivate and develop long term profitable industry relationships.
• Ability to work with little or no supervision
• Adequate interpersonal and organisational skills