IT Admin Lead at RS Hunter Limited

 Helpdesk:

• Manage the overall desk activities, including Help desk Agent.
• Acts as further escalation point for Help desk agent.
• Taking a wider customer service role.
• Team player on developed support process improvements that will result in greater efficiencies.
• Take overall responsibility for incident management.
• Effectively monitor delivery of service, achieve satisfaction levels.
• Generate relevant reports from ticketing system for analytics.

Administration:

• Maintaining Fixed Asset Schedule
• Process insurance claims
• Inter departmental Asset transfer
• Monitoring Assets outsourced for repairs
• Understanding HR Activities as needed
• Internal Admin (Inc. Monthly meeting and Team Organization)
• IT staff welfare and documentation in NAV
• Drivers and IT logistic arrangement
• User Home internet coordination

Vendor Management:

• Registration process
• Payment Process
• Manage SLA's with vendors

 Procurement and Logistics

• Manage procurement process
• Effectively monitor delivery of procured device to users’

Inventory Management:

• Inventory Stock Control
• Monthly IT stock taking exercise and update status

Requirements

Education:
A minimum of Bachelor’s degree in Computer Science or its equivalent (HND/B.Tech) in Computer Science/Information Technology

• Microsoft Certification
• ITIL foundation

Competencies:

• Operating Systems: Microsoft Windows Operating System
• Leading edge in Incident and Problem management
• Proficient in use of MS Office suites, MS Projects and Vision
• Innovative mindset
• Ability to do tactical execution
• Possess working knowledge status in Networking
• Good knowledge of client services devices including Laptop/Desktop/Printers/Scanners/Projectors etc
• 5+ years demonstrated experience supporting an IT environment and progressive administrative experience
• Good Troubleshooting techniques and excellent communications and report writing skill
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across the organization.