Customer Service Director at Marcforte Business Consulting

QUALIFICATIONS

• First degree in any relevant profession with minimum of 10 -20 years’ experience in Customer relation/engagement.
• At least 5 years must have been spent in a Senior Management Position.
• Relevant professional qualification will be an added advantage.

RESPONSIBILITIES 

• Provide oversight for all outbound calls to the company’s clients
• Oversee all customer related queries in relation to Sales, deliveries and allocation of products on behalf of the company
• Liaise with finance department to ensure timely issuance of invoices and receipts for products purchased.
• Design and monitor comprehensive proactive customer engagement process to ensure continuous positive customer experience
• Liaise with External/independent legal service provider to ensure timely and accurate delivery of legal documentation including deed of contract, deed of assignment and restrictive covenant for resident of all company’s estates
• Ensure proper coordination of customer satisfaction survey biannually
• Provide coaching and mentoring to direct reports
• Oversee and ensure constant update to clients on the pace of and infrastructure development of any of the company’s estate
• Design and Develop improving operational process for the collection of all outstanding debt and management of the installment paying process

Not more than 35 – 42 years.

Real Estate Industry Knowledge.