Complaint and Feedback GED & Protection Agent at CARE

Location: Yunusari, Yobe
Position Type: Regular
Duration: 4 months (extendable)

Key Responsibilities

• Ensure complaints are recorded carefully during CARE activities and submitted on time.
• Provide training to community volunteers on best practices during program implementation.
• Provide support to maintain high quality program inputs and outputs in the Protection / GBV in program implementation
• Provide support to new program development, including assistance in conducting assessments, etc.
• Assist program Officer to ensure that all programs are gender-sensitive
• Collect data and figures from field team and compile and submit monthly quarterly and annual reports of ongoing projects.
• Supervise GBV and protection related field activities (Current & future) under the directions of Gender & Protection Manager.
• Assign tasks & duties to Protection / GBV field staff regarding monthly work plans.
• Manage and assist in implementation of work plans for GBV and protection related activities in coordination with the Gender and protection Officer.
• Ensure proper documentation of Protection / GBV activities.
• Prepare reports on GBV/Protection activities.
• Attend any meeting / training / workshop / conference as suggested by the Supervisor/manager.
• Contribute practically and by bringing new ideas for improvement of service delivery at field.

Minimum Requirements

• Degree/Diploma in Social Sciences or Humanities
• Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.

Essential Skills Needed:

• Experience in data collection, collation, analysis, and report writing
• Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
• Commitment to CARE’s Core Values of Transformation, Integrity, Diversity, Excellence and Equality
• Proven ability to prioritize tasks and meet deadlines
• Stable, moral, reliable and robust character and a good team-player
• Excellent communication skills
• Proven commitment to accountability practices
• Excellent Microsoft Office & statistical soft wares skills

Preferred:

• Good knowledge of the intervention area/s and local context
• Previous humanitarian programming experience
• Knowledge of the local language (Hausa, Kanuri)

Conditions

• By submitting your Application for this position you agreed to CARE’s ZERO Tolerance to:
  • Fraud
  • Sexual Harassment, Exploitation, Abuse and Child Abuse