Recovery Officer at FINCA International

Location: Owerri, Imo

Summary

• FINCA Microfinance Bank Ltd is recruiting for an experienced Recovery Officer (RO), who will focus on the management of the bank defaulting portfolios
• The recovery officer shall be well-informed with the debt collection best practices and approaches; develop options and alternatives that guarantees an effective recovery process that will reduce the bank Portfolio at Risk (PAR) to the lowest minimum
• This position reports directly to the Head of Credit or as may be assigned.

Essential Duties

• Obtain delinquent reports for all assigned defaulting portfolios and manage the recovery process.
• Manage assigned loan written off with support of legal department and Loan Officer.
• Develop options and alternatives that guarantee an effective recovery process, by devising customized recovery strategy on a case by case basis.
• Respond and enforce the banks policy issues for client; such as fraud, breach of contract etc.
• Maintain appropriate and comprehensive records of all customers’ discussions.
• Manage all assets (vehicles, income generating assets, personal assets and inventories) presented for repossession in line with the bank’s processes and procedures.
• Maintain confidentiality while handling customers enquires and information.
• Deliver a high quality, efficient, responsive and professional service during the recovery process that portraits the bank ethical conduct.
• Comply with any CBN set guidelines for ethical debt collection practices as may be issued from time to time.
• Report [daily] progress against target to the designated authority
• Prepare and organize Credit Risk Committee Meetings with the Head of Credit.

Qualifications

• Degree/Higher National Diploma in related discipline
• 1-2 years post NYSC experience in a debt recovery role; preferable with financial services or microfinance.
• Basic mathematics and analytical skills required, as well as investigative and persuasive skills
• Knowledgeable of recovery best practice and approach
• Effective communication and reporting skills required.

Qualifications Competencies:

• Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strive to continuously build knowledge and skills; Shares expertise with others; be assertive and possess a good negotiation skill.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
• Investigative Skills - Ability to conduct an effective customer interview process; Ability to listen effectively and inquire rightly.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Task calculated risks to accomplish goals.
• Planning/ Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.