Hospitality Officer at Workforce Group

Job Description

• Candidate will be responsible for hospitality services in the head office and staff houses by providing administrative support, as well as guidance to attendants and stewards.

Job Responsibilities

• Assists in ensuring that attendants are always correctly and smartly dressed and always offering professional and courteous service to their customers
• Attend to customer complaints in a timely manner
• Fully aware of catering operation and make suggestions for improvement
• Assists in ensuring that Kitchens and Lounges are clean and stocked with the stipulated requirements.
• Supervision of attendants and stewards in head office and staff houses
• Assists in ensuring consistency in the production of food, whether this is served in the restaurants, lounge or staff house dining room
• Ensure that rooms have been serviced and maintained as per standards and Company procedure
• Ensure that once a booking is confirmed, all details and requirements are noted, using a check list to maintain the room
• Assists in ensuring that staff house and company approved hotel guests are checked in and allocated rooms promptly and courteously. Also greets guest after they are checked in to ensure their comfort.
• Assists in ensuring that all stocks and supplies are timely requested, correct stock levels maintained and stored under optimum conditions.
• Reports- Generate the required daily, weekly, monthly, quarterly, bi-annually and Annually reports and presentations
• Performs other duties or projects as required or as assigned.

Job Requirements

• A good university first Degree is required.
• At least 2-3 years’ experience in Hospitality sector with 2 years’ work experience in a 3 or 4 Star Hotel
• Flexibility with time to work extra hours is highly required
• Ability to work in a team with high people orientation
• Strong supervisory skills
• Good oral and written communication skills.
• Proficient in the use of Microsoft Office Tools
• Attention to detail.

Interested and qualified candidates should forward their Resume to: jobs@wfmcentre.com The subject of the mail should be “Hospitality Officer”.