Journey Controller/Customer Service Reps at swiftrentalcars.com

Location: Lekki, Lagos

Responsibilities:

• Logging and processing of calls
• Generate relevant reports on daily basis.
• Effective vehicle tracking and monitoring
• Submission of damage report where necessary and daily routine check on all incoming vehicles
• Manage all forms and submission (Vehicle complain report, Incident report, Near miss report, Chauffeur to Chauffeur etc.)
• Track and monitor routes of vehicles on the company internal tracking program.
• Conduct briefing and de-briefing sessions with drivers and ensure all documentation is verified.
• Collect and capture all trip information in accordance with relevant company policies and procedures.
• Complete incident or accident documentation as and when required.

Skills:

• Good organizational, creative, coordinating and time management .
• Excellent communication and problem-solving skills.
• Interpersonal skills
• Ability to work under pressure
• Analytical skills and Computer skills

Requirements

• Minimum of OND in any relevant field
• 1-2 years’ relevant experience
• Sound knowledge of Microsoft Office Suite
• Must be willing to work shift