Jobs at E'Sorae Luxury

Job Description

• As a Retail Company Driver, you will be a vital part of our team, responsible for ensuring timely and safe transportation of our goods.
• You will play a crucial role in maintaining our commitment to customer satisfaction by delivering products promptly and professionally.

Responsibilities

• Safely operate company vehicles, including vans and trucks, in compliance with all traffic and safety regulations.
• Load and unload merchandise at various locations, ensuring the safe handling of products.
• Deliver orders to customers accurately and on time, providing outstanding service.
• Maintain delivery logs, records, and documentation as required.
• Perform routine vehicle maintenance, such as checking oil, tires, and brakes, and report any issues promptly.
• Communicate effectively with the warehouse and sales teams to coordinate deliveries.
• Uphold a professional and courteous demeanor when interacting with customers.

Qualifications

• Candidates should possess relevant qualifications with 5 - 10 years relevant work experience.
• Valid driver's license with a clean driving record.
• Previous experience as a delivery driver preferred but not required.
• Knowledge of local roads and traffic regulations.
• Excellent time management and organizational skills.
• Strong attention to detail to ensure accurate deliveries.
• Physical ability to lift and move heavy merchandise.
• Customer-focused mindset and a friendly disposition.

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Job Description

• As a Customer Service Representative in our Furniture and Luxury Home department, you will play a pivotal role in ensuring our customers have an outstanding shopping experience.
• You will be the first point of contact for our valued clientele, assisting them with product inquiries, orders, and resolving any issues they may encounter.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist customers in selecting the perfect furniture and home decor items to meet their needs and preferences.
• Process orders, returns, and exchanges accurately and efficiently.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with our sales and design teams to ensure a seamless shopping experience.
• Maintain knowledge of our product offerings, promotions, and industry trends.
• Uphold our company's commitment to excellence in customer satisfaction.

Qualifications

• Candidates should possess OND / HND qualifications with 2 - 4 years relevant work experience.
• Previous customer service experience, preferably in a retail or luxury environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A passion for home furnishings and luxury decor.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in computer systems and point-of-sale software.
• Flexibility to work weekends and holidays as needed.