Latest Jobs at VerifyMe

Department: Network & Infrastructure

Duties and Responsibilities

• Install and configure software on computer and android- systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Responding in a timely manner to service issues and requests

Requirements and Qualifications

• Associate's or Bachelor's Degree in Computer Science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications, networks, printers and scanners.
• Working knowledge of a Windows server environment.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

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Grade level: Entry-level

Responsibilities

• Ensure the customer accounts are created on the company CRM and accounts are up to date based on reports given.
• Follow up on new/existing client engagements within the sales team’s pipeline.
• Send cold emails to new prospects each week - targeting specific industries as directed by Sales Manager
• Provide customers support to domestic and one-off requestors who do not have a dedicated account manager.
• Follow up on dormant accounts & conduct customer surveys for the sales and accounts team respectively
• Contact existing customers to follow up on integration, utilization of our service.
• Data entry/analysis and data sharing with customers as assigned by the Account Management Lead.

Minimum Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 1 year experience.
• Prior experience as a sales admin.
• Proficient in Microsoft office, especially Word and Excel.
• Strong communication and interpersonal skills.
• Good time management skills.
• A keen eye for details.