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  • Onsite Service Sales Partner at Phillips Outsourcing

  • Posted on: 14 January, 2020 Deadline: Not Specified
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  • We have an understanding with our clients to effect solutions, while we constantly improve our relationship with them through regular reviews of our services.

    Our consultants are professionals who deliver the advantage to our many clients, positioning them for result-oriented performance and total quality management. They interface regularly with an array of consultants to provide solutions to varying degrees of challenges.

    Onsite Service Sales Partner (OSSP), PH

     

    Details:

    • Increase existing customer’s revenue contribution by seeking new and creating more business opportunities through cross-selling/upselling of Mobile, Fixed and ICT solutions
    • Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary
    • Ensure timely resolution of customers issue and requests by following up with internal stakeholders
    • Escalate unresolved service issues to the Supervisor
    • Conduct regular feedback session to discover customer pain points
    • Link maintenance scheduling and downtime monitoring
    • Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
    • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
    • Assist customers in understanding the value proposition and differentiations of the client’s Enterprise products and services
    • Facilitate payment collection in order to minimize bad debt
    • Build KYC database of customers
    • Weekly activity reporting

    Method of Application

    Interested candidates should send Cvs to the mail below with the subject  *OSSP, PH* OR OSSP Abuja to recruitment@phillipsoutsourcing.net

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