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  • Posted: Jan 14, 2020
    Deadline: Not specified
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  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
    Read more about this company

    Onsite Service Sales Partner (OSSP), PH

    Details:

    • Increase existing customer’s revenue contribution by seeking new and creating more business opportunities through cross-selling/upselling of Mobile, Fixed and ICT solutions
    • Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary
    • Ensure timely resolution of customers issue and requests by following up with internal stakeholders
    • Escalate unresolved service issues to the Supervisor
    • Conduct regular feedback session to discover customer pain points
    • Link maintenance scheduling and downtime monitoring
    • Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
    • Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
    • Assist customers in understanding the value proposition and differentiations of the client’s Enterprise products and services
    • Facilitate payment collection in order to minimize bad debt
    • Build KYC database of customers
    • Weekly activity reporting

    Method of Application

    Interested candidates should send Cvs to the mail below with the subject  *OSSP, PH* OR OSSP Abuja to recruitment@phillipsoutsourcing.net

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