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  • Posted: May 10, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a team of experienced Business and IT professionals with experience in implementing large scale enterprise systems with global companies. We have expertise gained from working across various business sectors in different countries. We will work with you to improve your business processes and implement Odoo to enhance your competitve advantage.
    Read more about this company


    Customer Experience Manager

    Job Description

    • erpSOFTapp is looking for a Customer Experience Manager to support our Project Manager in delivering a high quality customer service to our organisation
    • erpSOFTapp services include the design, implementation, 24x7 management, and growth of highly available, scalable business systems.
    • We’re looking for a motivated individual to support the Project Manager in delivering high quality customer service to our organisation.
    • You will use insight and data to prioritise needs, identify how we can improve the customer experience, lead on defining end-to-end the customers project and support journey whilst mapping the programmes and services we offer.
    • This is a great opportunity to closely work with senior leaders across the organisation, to develop and implement an integrated customer strategy.
    • This newly created role calls for a strong leader who will contribute and maintain the overall culture and be part of the managers group by being a role model for erpSOFTapp values, developing client engagement improvement strategies and supporting achievement of corporate performance objectives across departments you will be responsible for.
    • You will be able to work with complex and detailed information whilst retaining focus on the bigger picture.

    Key Accountabilities / Duties

    • To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
    • Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
    • Ensure key stakeholders understand, support and buy into the vision.
    • You will advise/recommend action to the Executive Team to enhance our service and our customer offer
    • You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
    • You will ensure continuous improvement is sought and any changes are driven using customer feedback.
    • Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
    • Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases
    • You will be directly responsible for the outputs and performance of a 3 departments.


    • Graduate with proven track record 3+ years experience successfully managing business analyst teams and working in project delivery for clients.
    • Candidates must possess at least a Bachelor’s / College Degree in Engineering or Social Sciences.
    • Proficiency in English
    • Strong verbal and written communication skills
    • Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
    • Operational understanding of internal departments to facilitate customer service objectives
    • Customer Service Experience is required

    go to method of application »

    Business Analyst (Hybrid)


    • Must be well spoken and have good and proper command of English
    • Must be smart and keen to take on new challenges and learn new things
    • Computer literacy is a must
    • Must be able to work with minimum supervision once tasks are clearly defined
    • Should be able to work with little or no supervision
    • It is a Hybrid work mode with a split of 60/40 (That is 3 days on site and 2 days work from home)
    • Graduate discipline with a preference for social sciences
    • At least 2 years of BA experience
    • Age 24-28 years old (29 Years and above will not be shortlisted for the role)

    go to method of application »

    Project Accountant


    • Are you a logical thinker willing to explore various industries, markets, sectors and countries with emerging economies? Do you enjoy interacting with people?
    • We are seeking a finance manager to join our team. You will be working at improving accounting departments for our clients and have a proactive attitude. You will be working within a project team to deliver the client’s system with a focused approach to ensuring the client’s brief is met.

    Job Summary

    • The project accountant will be responsible for undertaking the implementation of accounts onto an accounting system.
    • Ability to record the trading activity of a company and implement onto a system with being able to create a true trading position by reviewing Trial Balance, Balance Sheet, P and L, General Ledger, Aged debtors reports, etc and verify the full chart of accounts.
    • A knowledge of IFRS is required.
    • Ability to work with and lead a team of accountants

    Specific Duties & Responsibilities

    • Reconciling various company’s accounts within an implementation project.
    • Reviewing and implementing ledgers on assets, liabilities, income, expenses and equity to provide relevant information to Management.
    • Ability to monitor and review creditors and debtors ledgers

    Qualifications & Experience

    • Key knowledge of basic accounting principles and double entry is a must
    • 2 - 3 years work experience, you must have played a key role in the daily operations of the accounts department.
    • ACCA / ACA accountancy qualification is an added advantage.

    Key Performance Indicators:

    • Quality, adequacy and accuracy of documentation.
    • Accuracy of reconciliation documentation.
    • Timeliness and accuracy of management reports
    • Strong experience in using spreadsheets
    • Can manage multiple tasks concurrently
    • Ability to work under pressure and meet deadlines

    Method of Application

    Use the link(s) below to apply on company website.


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