Job Openings at erpSOFTapp

Job Description

• erpSOFTapp is looking for a Customer Experience Manager to support our Project Manager in delivering a high quality customer service to our organisation
• erpSOFTapp services include the design, implementation, 24x7 management, and growth of highly available, scalable business systems.
• We’re looking for a motivated individual to support the Project Manager in delivering high quality customer service to our organisation.
• You will use insight and data to prioritise needs, identify how we can improve the customer experience, lead on defining end-to-end the customers project and support journey whilst mapping the programmes and services we offer.
• This is a great opportunity to closely work with senior leaders across the organisation, to develop and implement an integrated customer strategy.
• This newly created role calls for a strong leader who will contribute and maintain the overall culture and be part of the managers group by being a role model for erpSOFTapp values, developing client engagement improvement strategies and supporting achievement of corporate performance objectives across departments you will be responsible for.
• You will be able to work with complex and detailed information whilst retaining focus on the bigger picture.

Key Accountabilities / Duties

• To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
• Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
• Ensure key stakeholders understand, support and buy into the vision.
• You will advise/recommend action to the Executive Team to enhance our service and our customer offer
• You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
• You will ensure continuous improvement is sought and any changes are driven using customer feedback.
• Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
• Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases
• You will be directly responsible for the outputs and performance of a 3 departments.

Requirements

• Graduate with proven track record 3+ years experience successfully managing business analyst teams and working in project delivery for clients.
• Candidates must possess at least a Bachelor’s / College Degree in Engineering or Social Sciences.
• Proficiency in English
• Strong verbal and written communication skills
• Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
• Operational understanding of internal departments to facilitate customer service objectives
• Customer Service Experience is required

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Requirements

• Must be well spoken and have good and proper command of English
• Must be smart and keen to take on new challenges and learn new things
• Computer literacy is a must
• Must be able to work with minimum supervision once tasks are clearly defined
• Should be able to work with little or no supervision
• It is a Hybrid work mode with a split of 60/40 (That is 3 days on site and 2 days work from home)
• Graduate discipline with a preference for social sciences
• At least 2 years of BA experience
• Age 24-28 years old (29 Years and above will not be shortlisted for the role)

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Responsibilities

• Are you a logical thinker willing to explore various industries, markets, sectors and countries with emerging economies? Do you enjoy interacting with people?
• We are seeking a finance manager to join our team. You will be working at improving accounting departments for our clients and have a proactive attitude. You will be working within a project team to deliver the client’s system with a focused approach to ensuring the client’s brief is met.

Job Summary

• The project accountant will be responsible for undertaking the implementation of accounts onto an accounting system.
• Ability to record the trading activity of a company and implement onto a system with being able to create a true trading position by reviewing Trial Balance, Balance Sheet, P and L, General Ledger, Aged debtors reports, etc and verify the full chart of accounts.
• A knowledge of IFRS is required.
• Ability to work with and lead a team of accountants

Specific Duties & Responsibilities
Operational:

• Reconciling various company’s accounts within an implementation project.
• Reviewing and implementing ledgers on assets, liabilities, income, expenses and equity to provide relevant information to Management.
• Ability to monitor and review creditors and debtors ledgers

Qualifications & Experience

• Key knowledge of basic accounting principles and double entry is a must
• 2 - 3 years work experience, you must have played a key role in the daily operations of the accounts department.
• ACCA / ACA accountancy qualification is an added advantage.

Key Performance Indicators:

• Quality, adequacy and accuracy of documentation.
• Accuracy of reconciliation documentation.
• Timeliness and accuracy of management reports
• Strong experience in using spreadsheets
• Can manage multiple tasks concurrently
• Ability to work under pressure and meet deadlines