Job Openings at Finchglow Travels

Job Description

• Accurate and timely preparation of invoices in accordance with the relevant contract conditions
• Verify authorized supporting documentation for invoice details
• Ensure daily tickets reconciliation with daily TJQ from Amadeus
• Successful invoice submission through clients systems are required in contracts
• Ensure contract details are accurately set up in the invoicing system and updated in a timely manner
• Check invoices for discrepancies in price, quantity and items.
• Support the successful collection of funds from the client through dispute resolution as required
• Maintain filing and archiving procedures
• Work closely with the operations team to ensure financial data is coded and properly entered in
• Successful invoice submission through clients systems as required in contracts
• You are expected to send invoices to Account Managers that are concerned and request them to acknowledge receipt
• Clients weekly updated statement must be sent to the clients and copy the Account Managers and COF
• You are expected to keep updated excel ledgers for all clients
• You are required to prepare daily and weekly reports
• Maintain filing and archiving

Job Description

• Manage accounts and meet or exceed targets relating to revenue growth and profit margin
• Participate in sales presentation to describe account management process and assist in bid process for preferred vendor when requested
• Identify incremental sales opportunities within a portfolio of customers
• Build and maintain strong relationships with both internal & external customers at all levels within an organization
• Ensure client's retention with Finchglow Travels by exceeding client expectations with every interaction
• Share information with fellow Account Managers and Team Leaders to ensure a united, consistent and professional approach to client account management
• Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
• Develop clear and effective written proposals for current and prospective customers
• Analyze the market’s potential and determine the value of existing and prospective customer’s value to the organization
• Identify advantages and compare Finchglow’s products/services with competitors’
• Plan and organize personal sales strategy by maximizing company’s Return on Investment
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Ensure effective and efficient debt recovery from clients

Job Description

• Liaise with coach operators, airlines, hoteliers and resort representatives to get best prices and packages for clients
• Attend holiday shows, travel and tourism exhibitions
• Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, attractions, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
• Take enquiries from corporate clients regarding their local and international hotel requirements and handle guest bookings as required.
• Responsible for researching and recommending destination sites, including corporate and leisure locations
• Maximize conversions by following up on quotations in established timeframe
• Demonstrate competency of product knowledge
• Work with local and international tourist site to promote tour packages
• Assist clients with all products /Services rendered for optimum service delivery
• Research and stays connected with current tourism trends, fares, ratings and new destination opportunities
• Follow up on generated leads from online and offline publicity channels for all travel packages
• Reporting of activities performed daily to the Line Manager
• Contact hoteliers, tour operators and transportation service providers for availability, produce quotes and present options to clients for booking
• Offering excellent customer service and build a rapport with clients