Fresh Vacancies at Workforce Group

Reports to: Field Operations Manager

Job Summary

• To supervise the staff and facilities at Bus Stations within the region to provide an effective, safe and pleasant experience for the travelling public and bus operators.

Job Responsibilities

• Supervise the daily activities of a team of Field Operations Assistants.
• Supervise the facilities at Bus Stations. Ensure that they are maintained and inspected to provide a safe, pleasant and effective environment for bus operations and the travelling public.
• Strive to achieve, or exceed, targets set against such measures as Customer Satisfaction and number trips by Bus Captains
• Oversee both the validation and invalidation of the tickets
• Ensure that head count of the passengers is accurately performed
• Oversee adherence to bus arrival and take off schedule
• Attend regular meetings as required by the operation department regarding Bus Stations and stands. Urge and escalate matters if they are not completed satisfactorily.
• Undertake regular safety inspections and participate in risk assessments and mandatory safety checks. Strive for a high level of safety in and around facilities for the benefit of all users.
• Ensure that bus station procedures and emergency plans are adhered to at all times.
• Undertake line management responsibility for the Station Assistants; this will include training, performance management and discipline.
• Ensure all relevant publicity is available and posted within the Bus Station and that it is up to date and of good quality.

Job Requirements

• 2 years’ experience in transport management, or any other related field for B.Sc/HND
• Excellent interpersonal skills
• Pleasant personality
• Good team player
• Courteous services
• Effective written and verbal communication
• Flexibility to work outside normal working hours

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Job Summary

• The Sales Officer will be responsible in analyzing sales leads, pitching to new and existing clients and identifying potential sales opportunities.

Key Responsibilities

• Evaluates loan applications and documentation by confirming credit worthiness.
• Sales of retail products and services to potential customers by making proactive sales effort
• Improves loan applications and documentation by informing applicant of additional requirements.
• Rejects loans by explaining deficiencies to applicants.
• Analyzes the financial viability of clients who seek to acquire loans for homes and businesses.
• Conducted preliminary interviews with loan applicants.
• Gives recommendations to clients on the type of lending program they should avail including term and payment schedule.
• Reviews all loan documents and agreements to make sure these are all complete, valid and in accordance with the bank’s guidelines.
• Approves or disapproves loan applications based on merit and level of financial viability.
• Meets with clients who have difficulty in keeping up with the loan amortization schedule and adopts a proactive position in arriving in win/win solutions.
• Maintains customer confidence by keeping loan information confidential.
• Accomplishes bank mission by completing related results as needed.
• Build strong relationships with customers, outside business contacts, and company stakeholders.
• Negotiate timelines and budgets
• Develop and test unique business strategies and concepts
• Collaborate with colleagues and peers on the sales, marketing, and product development teams to improve overall customer experience and satisfaction
• Stay up to date on company best practices, policies, products, pricing, and promotions

Job Requirements

• B.Sc in any relevant discipline.
• 2-4 year's sales experience in a financial services industries, (Microfinance, commercial banks, Insurance companies etc.)
• Good communication and presentation skills