Latest Jobs at Comercio Cloud Computing Limited

Job Description

• As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks.
• You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

What Are the Main Responsibilities?

• You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems.

Requirements
A degree in one of the following subjects:

• IT
• Computer Software Development
• Computer Networking & Hardware
• Computer Science
• Experience with Linux or Cisco technologies
• Experience in similar position is key.

Required Skills:

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• The ability to prioritise your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Outstanding listening and questioning skills.

go to method of application »

Job Overview

• To provide pre-sales technical support to clients by identifying the customers’ requirements and designing a commercially viable solution from within the company’s product portfolio.

Duties and Responsibilities

• To work closely with the sales team in the area of product suitability and service delivery expectations
• To advise on bid / no bid decisions based on technical and commercial considerations
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Support sales efforts with in-depth product and business knowledge
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• To work with the post-sales team in handing over any pre-sales efforts
• Represent the company in a professional manner and build good relationships with clients to the company’s benefit

Skills / Attributes Required

• Proven track record in a pre-sales environment within an IT / software solutions business
• Technically skilled with a customer focused mind and excellent communication skills
• Experience in developing and delivering effective presentations
• Ability to work independently and to be proactive
• Excellent analytical and troubleshooting skills
• Willingness to travel for client meetings