Exciting Career Opportunities in a Customer Experience Company

Job Summary

• Our client is seeking highly qualified trainers with strong experience in digital marketing available to work in Lagos
• Passionate about technology, you will have outstanding interpersonal skills, and you will excel at facilitating workshops on digital marketing at conferences or events
• Success in this position requires exceptional training skills; experience communicating with a variety of audiences; and experience engaging and influencing stakeholders
• This position would also require that the candidate be energized by people, passionate, eager to learn and able to perform at the highest professional and ethical standards

Duties and Responsibilities
As a community trainer, you will have to:

• Facilitate workshops at conferences and events to audiences of varying expertise
• Lead training online e.g. webinars
• Train and observe new trainers, providing immediate feedback and coaching
• Be the point of contact between our brand and the client
• Assess & provide feedback on how to improve training materials
• Share monthly reports on training activities
• Collaborate with other teams to improve the design, content, delivery, and effective measurement of training solutions (as required)
• Ensure that all logistics services for the workshops and events are completed timeously and meet required standard
• Work outside the office for more than 40% of your time, including travel inside or outside Nigeria
• Manage communications, event coordination, feedback and surveys

Job Requirements

• 2+ years experience in event facilitation and training
• Analytical and problem-solving mindset
• Experience in facilitating workshops with outstanding public presentation skill
• Exceptional social skills with a strong experience communicating with a variety of audiences
• Knowledge of KPIs and marketing techniques for event management
• BA/BS degree in Marketing, Communication or equivalent experience

Skills and Experience desirable:

• Project management experience
• Experience in a startup / tech company
• Marketing experience

We Offer

• Competitive salary package
• A generous bonus scheme based on performance
• Excellent work opportunity in a leading multinational company with an outstanding team culture
• Stable work and career progression
• Continuous development of team members through training and a clear career path

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Details

• Experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
• Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided
• Fluent English is mandatory
• Experience handling customers within service/technical fields within Call center environment
• Expert familiarity with and quality review in all departments

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Job Description

This is a full-time role in an International Organization. Candidates will be responsible for the success of the Organization's sales program in Nigeria.

Requirements

Sales and Marketing Experience

• You must have demonstrated a strong appetite for marketing as you are expected to drive marketing campaigns with partner Organization.

Customer Service Experience

• Since interaction will be major over the phone, contact centre experience is required.

Basic Digital Marketing Experience

• You will be working with an Organization in the digital space. Hence, some knowledge of digital marketing tools and processes is required.

Benefits

• Competitive
• Good Health Plan
• Insurance
• Paid Leave
• among others