Jobs at Synapse Services

Reports to: CEO

Job Descriptions

• Prospect for new clients by networking, and using other acceptable means of generating interest from potential clients and ultimately converting them into clients;
• Involve in generating relevant partnership proposals with support from the clinical services team
• Identify innovative tactics, corresponding business plans and sustainable; operations to drive revenue and volume growth while meeting the market's needs;
• Develop and implement community workshops and seminars, with a bid to grow business;
• Assist in developing and maintaining psychiatrist, psychologist and other allied mental healthcare professional relations, both inside and outside the hospital and amongst sector actors;
• Conduct marketing research and analyses to ensure that the hospital is competitive in the marketplace;
• Be a lead in expanding our services nationwide.

Expectations:

• Increase Synapse Bed Occupancy;
• Develop short and long-term management and organizational plans to define responsibilities and business activities consistent with hospital goals and objectives;

Client Retention:

• Assist in managing existing clients and ensure they stay satisfied and positive;
• Provide support that will continually improve the existing relationship;
• Make recommendations to Management on services that meet, predict and mirrors current clients’ future needs;
• Ensure the continuous refinement of the service rendered by the Facility;

Educational Requirements

• Minimum of a Master's degree
• 5 years Post NYSC experience

Person Specifications

• Effectively work with Microsoft Office applications, including Word, Excel and PowerPoint.
• Be social media savvy
• Experience in managing external client relations
• Experience in developing and converting business opportunities
• Experience in contributing towards strategic planning
• Ability to lead, manage, and motivate staff
• Excellent negotiation skills
• Excellent organizational skills with ability to effectively manage competing demands
• Excellent presentation and communication skills
• Attention to detail i.e. the ability to produce high quality proposals and reports with minimum supervision

Desirable:

• Evidence that you have worked in a corporate environment
• Minimum of 3 years working experience as a Business Development Manager
• Emotionally mature and a team player
• Evidence that you have managed a team of people

Salary Range
N120, 000 - N150, 000 per month

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Job Description
The ideal candidate will:

• Help our clients build coping mechanisms for stressful situations they encounter on-the-job and off-the-job.
• Work as part of an in-house team that offers our employees guidance and resources for avoiding burnout and other risks.
• Provide personalized plans designed to help our clients meet their short and long-term personal goals.
• Be responsible for answering incoming customer calls, utilizing company policies to solve client issues and directing calls to the managerial and clinical team when necessary.
• Perform initial assessment, intervention and make appropriate referral of clients to our other services when necessary.
• Maintain complete and accurate records of work performed through case notes, client record forms and database entries.
• Perform any other related duties as may be decided by the organisation.

Qualifications and Skills

• A minimum of a Bachelor's degree in Psychology, Social Work, or Counselling
• At least one-year post qualification experience in counselling and client management
• Knowledge in Employee Wellness Initiative, stress management etc
• Excellent communication skills
• Ability to empathize with clients
• Ability to leverage internal and external resources as part of a client treatment plan
• Willingness to work on-call
• Experience writing assessments and reports to monitor client progress
• Strong computer skills
• Good Presentation skills
• Excellent interpersonal communication skills
• High level of professionalism
• Must be available to work some holidays and weekends
• Strong problem solving abilities
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
• Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
• Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.