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At Emerging Platforms we are passionate about identifying problems and matching them with innovative and bold solutions. Driven by a passion for excellence, we deliver innovative solutions that satisfy our customers diverse needs. Mission To identify problems, leverage technology to create massively impactful solutions and proactively seek to scale them ...
We are looking to engage a Relationship Manager to build and preserve trusting relationships with our customers within our team. You will be expected to find ways to outperform our competition and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build swift relationships with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Most importantly, you’ll maintain strong relationships with our clients to boost our profits as well as our brand.
Jobs to be done
Requirements
Qualifications
The role will be responsible for providing technical support to both internal and external clients of Emerging Platforms. S(He) will be concerned with ensuring Emerging Platforms' solutions are continually innovated to offer the best level of service to its clients.
JOB EXPECTATIONS
Provide application and administrative support for solutions that are in live production by systems upgrade and bug resolution.
Develop and manage software application development on required platforms (Linux, Windows, PHP, Java, C#, SQL, MySQL, HTML, Web, Desktop and Mobile device) with state of the art secure frameworks - OS, networks.
Produce a detailed functional design document to match customer requirements as well as process designs and training documentations.
Assist in development of new business initiatives and pre-sales activities.
KEY BEHAVIOURS
Reliable, flexible and cooperative
Our team is growing and we are looking to engage a Business Analyst to be the liaison between the technical and business teams, and to analyse strategic options; facilitate needs assessment; gather and manage requirements towards the successful delivery of software products and business solutions.
Responsibilities
Required Skills and Experience
It is essential that you possess the following skills:
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