Personal Assistant to the ED at Tranter IT Infrastructure Services Limited (Tranter IT)

Job Duties/ Responsibilities/ Accountabilities:

• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies and manage logistics 
• Produce reports, presentations and briefs
• Devise and maintain office filing system
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements

• Excellent use of Excel
• Previous experience in a customer support role or similar role that involves customer support  and sales
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively