• Relationship Manager at Standard Chartered Bank

  • Posted on: 2 May, 2014 Deadline: 14 May, 2014
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  • Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day. Standard Chartered is recruiting to fill the position of:

    Relationship Manager

     

    Job ID: 429534
    Job Function: Retail Clients
    Location: Port Harcourt

    Key Responsibilities
    Meeting Sales Targets

    •     Ensuring that the unit meets its monthly/yearly given sales targets.
    •     Executing regular sales activities to generate business for the unit.
    •     Specifically targeting High Value profitable clients with a view to growing the current account deposit base.

    Customer Services

    •     Providing personal financial planning services to customers.
    •     Dealing with customer enquiries and complaints
    •     Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
    •     Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

    Credit Controls

    •     Recommendation of credit approvals for loan applications.

    Projection of a Positive Image

    •     Ensuring that premises and the Priority Lounge is maintained to a high standard.

    Marketing/Sales Activities

    •     Selling wealth offerings for individuals to increase value center’s liabilities base.
    •     Executing below the line selling activities to increase value center business.
    •     Building relationships with customers to extend more banking facilities.

    Processing and review of loans

    •     Ensuring that credit policy is complied with
    •     Reviewing loan applications for credit approval

    Submission of sales figures and projections

    •     Ensuring that proper sales figures are being submitted
    •     Submission of sales activities that are being conducted

    Customer Service

    •     Assisting customers with their personal financial needs
    •     Attending to customers enquiries and complaints

    KYC/money laundering

    •     Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

    Job Description
    Key Relationships
    (Internal & External) Internal

    • BM
    • CRM
    • CSOs
    • Marketing/Product
    • Managers
    • C & I
    • Credit Cycle
    • Customer Service Mgr

    External

    • Mass profitable clients
    • Priority Customers
    • Clients for personal loans
    • To refer priority clients as well as request for special rates for clients
    • To assist in meeting sales budget.
    • To assist with servicing clients.
    • To clarify on product details and to coordinate promotions
    • For business referrals
    • To seek approval for credit papers
    • To make special arrangements for customers accounts
    • To acquire/expand business
    • To acquire/expand business
    • To acquire/expand business
    • To acquire/expand business

    Contributes To

    •     Value Center and Bank’s overall profitability
    •     Staff training and development as well as motivation and team spirit
    •     Customer satisfaction and service quality per established standards
    •     Business referrals to other business units
    •     Maintaining customer loyalty

    Job Description
    Judgment/Complexity Judgment is required continually on:

    •     Customer service
    •     Meeting of sales budget- liability and revenue.
    •     Discretionary lending
    •     Frauds/losses
    •     Staff development
    •     Credit reviews and recommendations

    Know How and Experience

    •     Ability to plan daily/periodic operations
    •     Strong customer service orientation
    •     Strong interpersonal and communication skills
    •     Salesmanship, energy and drive
    •     Sound knowledge of administrative procedures
    •     Relevant academic and work experience.

    Dimensions

    •     To aggressively assist in the achievement of the value center sales targets through planning and executing successful marketing and sales activities
    •     To provide constant quality service and at the same time work within the framework of the laid down credit policies
    •     To structure appropriate systems to fully utilize the limited resources available to meet the voluminous telephone calls, loan applications and enquiries.
    •     To constantly upgrade skills and knowledge so that a high degree of professionalism is reflected in an environment of rapid launches of new products, services and procedures.

    Authorities

    • Recommendations on lending with regards to personal loans

    Key Roles & Responsibilities

    • Enter roles and responsibilities

    Qualifications & Skills

    • Enter qualifications and skills

    Method of Application

    Interested candidates should click Here To Apply Online.

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