Relationship Manager at Standard Chartered Bank

Job ID: 429534
Job Function: Retail Clients
Location: Port Harcourt

Key Responsibilities
Meeting Sales Targets

•     Ensuring that the unit meets its monthly/yearly given sales targets.
•     Executing regular sales activities to generate business for the unit.
•     Specifically targeting High Value profitable clients with a view to growing the current account deposit base.

Customer Services

•     Providing personal financial planning services to customers.
•     Dealing with customer enquiries and complaints
•     Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
•     Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

Credit Controls

•     Recommendation of credit approvals for loan applications.

Projection of a Positive Image

•     Ensuring that premises and the Priority Lounge is maintained to a high standard.

Marketing/Sales Activities

•     Selling wealth offerings for individuals to increase value center’s liabilities base.
•     Executing below the line selling activities to increase value center business.
•     Building relationships with customers to extend more banking facilities.

Processing and review of loans

•     Ensuring that credit policy is complied with
•     Reviewing loan applications for credit approval

Submission of sales figures and projections

•     Ensuring that proper sales figures are being submitted
•     Submission of sales activities that are being conducted

Customer Service

•     Assisting customers with their personal financial needs
•     Attending to customers enquiries and complaints

KYC/money laundering

•     Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Job Description
Key Relationships
(Internal & External) Internal

• BM
• CRM
• CSOs
• Marketing/Product
• Managers
• C & I
• Credit Cycle
• Customer Service Mgr

External

• Mass profitable clients
• Priority Customers
• Clients for personal loans
• To refer priority clients as well as request for special rates for clients
• To assist in meeting sales budget.
• To assist with servicing clients.
• To clarify on product details and to coordinate promotions
• For business referrals
• To seek approval for credit papers
• To make special arrangements for customers accounts
• To acquire/expand business
• To acquire/expand business
• To acquire/expand business
• To acquire/expand business

Contributes To

•     Value Center and Bank’s overall profitability
•     Staff training and development as well as motivation and team spirit
•     Customer satisfaction and service quality per established standards
•     Business referrals to other business units
•     Maintaining customer loyalty

Job Description
Judgment/Complexity Judgment is required continually on:

•     Customer service
•     Meeting of sales budget- liability and revenue.
•     Discretionary lending
•     Frauds/losses
•     Staff development
•     Credit reviews and recommendations

Know How and Experience

•     Ability to plan daily/periodic operations
•     Strong customer service orientation
•     Strong interpersonal and communication skills
•     Salesmanship, energy and drive
•     Sound knowledge of administrative procedures
•     Relevant academic and work experience.

Dimensions

•     To aggressively assist in the achievement of the value center sales targets through planning and executing successful marketing and sales activities
•     To provide constant quality service and at the same time work within the framework of the laid down credit policies
•     To structure appropriate systems to fully utilize the limited resources available to meet the voluminous telephone calls, loan applications and enquiries.
•     To constantly upgrade skills and knowledge so that a high degree of professionalism is reflected in an environment of rapid launches of new products, services and procedures.

Authorities

• Recommendations on lending with regards to personal loans

Key Roles & Responsibilities

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Qualifications & Skills

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