Career Opportunities at MTN Nigeria

Job Description

• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IS deliverables
• Understand the changing business needs and determine levels of IT Service required to support the business
• Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
• Disseminate information and liaise with other service Management areas to drive service delivery
• Gather business requirements and translate to IS deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
• Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
• Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
• Manage and report on vendor performance
• Develop and manage IT business relationship with other divisions of the business to improve satisfaction
• Manage the escalation of customer issues and customer satisfaction survey
• Initiate and maintain business engagement processes and customer engagement forums
• Ensure value is created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Open office plan
• General working conditions
• Will be required to work extra hours when necessary

Experience & Training
Education:

• First degree in Computer Science or an IT equivalent degree
• Foundation Certificate in ITIL - IT Service Management
• Practitioner in ITIL Service Level Management will be an added advantage

Experience:

• 3-7 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in  IT Service support and Delivery Experience
• Experience in  Service Level Management Experience
• Customer Management experience – ability to manage customer’s expectations
• Relationship Management skills
• Project management Experience
• Experience dealing with change management issues
• Experience working with a range of Service providers
• Understanding of Service delivery and service support environment
• Demonstrate productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills.
• Strong business knowledge and operational management experience
• Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate.
• Excellent client service skills
• Effective problem-solving and negotiating skills
• Demonstrates competency in stakeholder management, change management, and influencing without authority

Training:

• ITIL Foundation Certificate, Practitioner in Service Strategy will be an added advantage
• Good interpersonal skills for written, oral and face to face communications
• Training in IT support
• Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
• Project Management methodologies
• Strong analytical, problem-solving, and conceptual skills

Minimum Qualification
BA, BEng, BTech or Other.

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Job Description

• Responsible for supporting all aspects of MTNN IS infrastructure in order to provide high quality enterprise services where end-users can achieve full productivity geared towards support of business functions and operations in serving the ever increasing subscriber volumes.
• Responsible for end to end office productivity tools and enhancements
• Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Assess resource requirements and assist in preparing the budget for IS Services Operations, as well as prepare information systems technical business cases.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Liaise with HR to ensure people issues – recruitment, resignations, leave – are properly resolved (access restriction, access termination or suspension) from the server
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Liaise with suppliers on service level agreements, KPI delivery and all its related issues and maintain VAS Systems performance KPIs
• Liaise directly with contractors and manage vendor relationships with respect to server hardware and software.
• Contribute to the development of IS Services strategies, providing a roadmap for future infrastructure development and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Direct activities of team of highly technical Infrastructure administrators and vendors in order to provide effective and efficient support for IS infrastructure.
• Develop and manage team’s objectives and plans and ensure alignment with overall business objectives.
• Manage the administration and support of all aspects of the IS infrastructure.
• Assist in defining and drafting policies, procedures and processes for the Client server support function.
• Project management on assigned projects requiring server deployment or support.
• Proactively review technical architecture, processes, documentation and oversee provisions and suppliers to ensure that services provided are aligned with business needs.
• Prepare management reports and metrics as required and utilize appropriate management tools to monitor operational service status against SLAs and make recommendations where necessary to ensure optimal performance.
• Manage new projects, technology deployments and upgrades into live environment minimising associated risk by ensuring they are carried out in a controlled, timely manner with minimum service downtime.
• Lead incident, problem and change management processes for IS operations related issues, and co-ordinate preparation of incident reports (as required).
• Co-ordinate Audit and Risk Management related issues/tasks for the IS operations infrastructure.
• Manage and monitor Disaster Recovery operations for IS infrastructure.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours
• Often required to work extra hours and weekends
• Emergency response at any time during the day

Experience & Training
Education:

• First  degree in Electrical/Electronics, Computer Engineering or related discipline
• Fluent in English
• ITIL Foundation

Experience:

• 6-13 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Hands-on experience in administrator of UNIX, Exchange, Storage, LAN, Windows platform, Desktop support etc.

Minimum Qualification    

• BA, BEd, BSc, BEng, BTech, HND or Other.

go to method of application »

Job Description

• To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA,
• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.
• Provide procedural and policy guidance to direct reports and other operational staff and communicate service standards to direct report to ensure that targets are achieved.
• Work with other units /departments including Marketing to arrange promotions and local events that increase the presence and visibility of all products within the target market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours/weekends
• Tool of trade vehicle provided
• Work is carried out mostly in the field
• Open plan office

Experience & Training    
Education:

• A first Degree (B.Sc or HND) in any Social Science degree or related course
• Minimum of 3 years post degree
• Fluent in English

Experience:

• Minimum of 3-7 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium  organization
• Experience using data mining tools
• Telecoms experience would be an added advantage

Minimum Qualification    

• BA, BEd, BEng, BSc, BTech, HND or Other

go to method of application »

job description

• Design and develop best fit architecture & routing topology for Core /Access/Metro/Edge network infrastructures and for converged data & communications services and their successful integration into the IP/MPLS Backbone.
• Routine analyses, trending and optimization of network nodes, infrastructure and services within the IP/MPLS backbone network. Evaluate, characterize and produce integration plans for data carrier service requests and ensure provisioning of bandwidth and all required IP backbone network resources in line with the organization’s service development plan.
• Equipment stock control, inventory monitoring and re-order point escalation for budgetary planning and prevention of stock-outs.
• Plan and design IP Core and Access nodes, sites and links within the national and metropolitan access networks to cater for new developments in the organization’s business plan.
• Plan and design nodes, sites and link topology within the national IP Edge & Core networks and receive, review and action requests for integration or transport of services throughout the national IP Backbone.
• Produce and develop solutions for convergence of diverse Customer Edge communications services onto consolidated backhaul (last mile) links for connectivity between the Customer Edge (CE) and the MPLS Provider Edge (PE).
• Develop IP addressing, naming and numbering formats as well as quality of service parameters for the Customer Edge LANs and all other data access networks, nodes and elements.
• Produce and integrate IP routing solutions for the extension of network management capability in the metro and national TX backbone networks
• Use timely and accurate monitoring techniques to ensure adequate capacity and capability for achievement of SLA, quality and class of service targets for every customer service order.
• Compile trend reports on capacity demand, utilization and availability for forecasting and proactive planning.
• Plan and conduct site visits and surveys for accurate and effective design, dimensioning and integration of new Nodes, links and services on the IP/MPLS Network.
• Maintain and evolve the network architecture, topology, addressing and naming conventions and shall assist Network Operations with second level problem analyses and troubleshooting.
• Produce weekly network trends, capacity utilization and expansion forecasts.
• Conduct weekly and monthly network performance monitoring, trend analyses, capacity planning and expansion/optimization in line with traffic growth and customer demands.
• Map out requirements and procedure for the provisioning of dedicated bandwidth and VPN exclusivity & performance for all such services and customers.
• Plan and ensure successful IP Backbone integration of next generation network services, from both internal and external 3 party Customers
• Plan and implement WAN Access SLAs, quality and class of service requirements in alignment with the capabilities of the network and ensure achievement of customer satisfaction on the total connectivity/transport solution.
• Interface with Key Stakeholders and user groups, to define and implement best fit solutions for requested services and integration of these services on the IP/MPLS Network.
• Provide adequate support to all internal stakeholders NWG, IS, ENS &CR teams etc., as well as MTN Group Projects.
• Cross functional knowledge Share
• Good Interpersonal Relationship with colleagues.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training    
Education:

• First degree in Electrical / Electronic / Computer Engineering, Computer Science or any Physical Sciences
• Cisco qualification - Minimum CCNP/DP/IP level or CCNA with extensive systems integration and network design experience.
• Fluent in English

Experience:

• 3 -7 years’ experience in ICT & Telecoms systems integration, preferably in a large Service Provider network.
• Understanding of high capacity Packet & circuit transmission technologies & products, e.g. SDH, DWDM, ATM, Frame Relay
• Experience with network performance monitoring and reporting.
• Experience with 3G, HSDPA, GSM, TDMA, CDMA networks will be an added advantage
• Working knowledge of IP/MPLS technology, Enterprise LAN, Network Security, Datacenter Technologies Working Knowledge of Routing Protocols: BGP, OSPF, EIGRP, ISIS.
• IP Network Design and Simulation Skills
• Working Knowledge of VOIP, Wireless technology,NMS,IP Surveillance systems, Enterprise QOS Design
• Basic Knowledge of Nexus, ACI,and SDN Technologies

Training:

• Basic Time Management Training
• Project Management
• Budget essentials and management
• New technologies training
• Telecoms network design and planning principles

Minimum qualification:  

• BA, BEng, BSc, BTech, HND or Other.

go to method of application »

Job Description    

• Enforce contract adherence by partners and manage vendors to deliver on agreed deliverables and quality standards.
• Responsible for Partner (Managed Services, TowerCo etc.) payment, SLA and KPI validations, reconciliations and signoffs.
• Contract coordination and administration
• Support the Shareholder return strategy by developing and implementing Network Group Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Guide partners (Tower Co ,MS Vendors  etc.) and service providers  to focus on high priority areas for increasing KPIs and  Revenues
• Manage and maintain relationships with internal stakeholders and external partners.
• Exclusion claim review and validation
• Partner  Performance assessment routine performance reviews and governance
• Review Penalty and Service assurance claim initiation
• Ensure regular performance reports are received from E//MS
• Providing regular independent performance reports to Management on contract/partner performances and progress
• Monitor Contractual KPI, keep track of the values against Targets and conduct Periodic audit of contractual term and compliance
• Highlight and follow up with MS, critical network areas for improvement
• Ensure proper alignment MS KPI, categorization and terms review as stipulated in the contract
• Contractual  SLA & KPI reconciliation & sign off
• Payment Validations and Signoff
• Evaluate partner  and Service provider performance reports  for accuracy and consistency
• Benchmark performance of various partners/service providers  to engender effective competition for continued improvement
• Performance KPI /SLA  Vs Experience correlation
• Performance and revenue correlation
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Job condition

• Normal MTNN working conditions
• May be required to work extended hours
• International and National travel

Experience & Training    
Education:

• First degree in computer science or electrical or equivalent
• Fluent in English
• certification in project management or  in a relevant discipline is preferable
• Masters Advantageous

Experience:

• Minimum  of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Hands on experience in vendor/contract management preferably in a managed services environment
  • Experience in a telecomm industry - Quality/performance/Operations/Optimization/Planning  in the telecommunication sector

Training:

• Vendor management
• Project management
• Network Operation and maintenance
• Network performance quality assurance

Minimum qualification:

• BA, BEng, BTech, BSc, HND or Other

go to method of application »

Job Description

• Manage fraud and forensic investigations and provide assessments, analytics, monitoring and reporting, within the policies, procedures and standards set for Group Internal Audit.
• Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Work with internal stakeholders and the broader Internal Audit team in the execution of fraud investigation plans and roadmaps, in line with the plan.
• Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, in order to ensure a solid and robust audit framework.
• Assist with the development of methods, processes and systems to enhance role effectiveness in order to meet goals.
• Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
• Prioritize high fraud risk assessment and investigation, in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.
• Participate in the planning investigation/assessments into fraud risks.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.
• Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary.
• Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.
• Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.
• Provide feedback to the Fraud Prevention and Detection team to assist in the performance fraud risk assessments in all operations.
• Perform initial fraud trend analysis and share findings with the Fraud Prevention and Detection team.
• Developing and implementing action plans for detecting fraudulent activities in an organization.
• They review investigation reports presented by fraud investigators to make appropriate adjustments and take key decisions effective for fraud resolution.
• Collaborate with lawyers and law enforcement agents to develop and execute plans for the resolution of a fraud case
• Gather, sort and analyze relevant documents, evidence and financial data to identify inconsistencies in an organization’s records.
• Proffer professional recommendations to business establishments on techniques necessary for limiting risk of fraud.
• Conduct negotiations and facilitate the process for recovery of lost resources.
• Design and implement processes effective for the prevention or minimization of fraud risks.
• Maintain records of all investigative operations and results of analysis.
• Conduct research and attend educational programs to update professional knowledge.
• Conduct and report on Fraud Investigation and Forensics outcomes.
• Oversight and management of medium to high level fraud investigations.
• Assist in Monthly and Quarterly stakeholder reporting.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition    

• Standard MTNN working conditions
• Extended work hours
• May be required to travel at short notice

Experience & Training    
Education:

• Minimum 4-year Bachelor of Science/Technology Degree or Higher national Diploma (HND) in Accounting/Audit/Finance/Law/Computer Science or related disciplines.
• Chartered Accountant/CIA/CFE/EnCE/CEH/CHFI is advantageous.
• Excellent command of written and spoken English.

Experience:

• Minimum 6-13 years’ experience which includes;
• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others.
• Minimum of 3 years’ hands-on/operational experience in managing investigations
• Worked across diverse cultures and geographies advantageous.
• Experience working in a small to medium organization.

Minimum Qualification    

• BA, BSc, HND, BTech, BEng or Other.