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  • Posted: Nov 12, 2018
    Deadline: Nov 16, 2018
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    Bedmate furniture ranks as one of the best furniture company in Nigeria. Quality is our watchword is makes us rank among the very best furniture company in Nigeria. We led while other furniture company in Nigeria follows our footstep. The BEDMATE, furniture company in Nigeria was founded in 2002 to offer Nigerians the very best in furniture products. O...
    Read more about this company

     

    Customer Service Executive

    Job Description

    • Ensure customers receive outstanding support with regards to their purchases.
    • Support sales department’s day-to-day functions as well as establish standards and protocols to be used to promote customer satisfaction.
    • He/she would be responsible for answering incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
    • Manage incoming calls and customer service inquiries
    • Identify and assess customers’ needs to achieve satisfaction
    • Act as a liaison, provide product/services information and resolve any emerging problems that customer face after purchase.
    • Respond efficiently to customer inquiries and maintain high customer satisfaction.
    • Manage large amounts of incoming calls
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
    • Follow up to ensure resolution of customer’s complaints
    • Keep record of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and Sales policies

    Requirements

    • Minimum of first degree/ HND in Business Administration, Marketing, Finance, Social Sciences or any other relevant discipline is required.
    • Minimum of 2 years’ experience in customer service

    go to method of application ยป

    Account Officer

    Job Description

    • Analyse and anticipate the Factory’s recurring needs for cash to ensure that adequate funds are available to meet day-to-day operational petty cash expense and emergencies
    • Timely and accurate processing of operational requests.
    • Facilitate prompt payments to company’s vendors and other suppliers
    • Keep records of cash receipts and payments and monitor actual petty cash and bank balance
    • Manage the treasury impress account and maintain records to allow easy disbursement, reconciliation and replenishment
    • Monitor and report on cash surpluses and deficits
    • Establish and maintain efficient banking arrangements necessary for the management of bank balances and other funds
    • Update bank accounts mandates and processes new account opening forms
    • Follow up with bank to resolve any issues experienced in accessing online banking facilities
    • Raise cheques and prepares confirmation and transfer letters for approved payments over petty cash limit
    • Prepare monthly bank reconciliation statement and other assigned reports e.g. cash flow reports etc.
    • Initiate General Journals for superior approval.
    • Prepare monthly cash projection
    • Act as custodian of the petty cash
    • Agree all received cash, which have been recorded in the petty cash book, with expenses
    • Process payment for accounts and issue receipts
    • Keep records of amounts received and paid, and regularly check the cash balance against this record
    • Retrieve records for tax and statutory audits and for other purposes; and ensure appropriate reinstatement
    • Collect money from bank for safe keeping before reimbursements
    • Effectively manage inventory of the factory
    • Collate and forward payment vouchers for posting
    • File all payment and collection documents in a chronological order
    • Respond to queries regarding approvals, payment limits and deadlines for retirements etc.

    Requirements

    • First Degree in Finance/Accounting or any related discipline
    • Relevant professional certification e.g. Chartered Accountants of Nigeria (ICAN),Association of Certified and Chartered Accountants (ACCA) is an added advantage
    • Minimum of 3 years cognate work experience
    • Knowledge of GAAP and IFRS
    • Familiarity with cash/banking systems

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@bedmatefurniture.com.ng using the job title as subject of the mail.

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