Latest Jobs at Ruhe Global Resources (RGR)

Department: Marketing /Communications

Job Purpose

• To work with the managing director to evaluate and successfully establish new business on all platforms opportunities while strengthening existing ones.
• To Lead in coordinating marketing activities online via all social media platforms and the RGR website; consistently drive traffic online to the RGR offices in the region; generate and follow up with MOU partners and ensure consistent flow of students from such partners; be fully involved in digital campaigns and effectively increase brand awareness face to face and Online.
• Achieve set monthly revenue and registration target.
• Responsible for ensuring monthly registration target in the branch is met.

Core Working Relationships:

• Customer Service officer, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Managing Director and work closely with all Abuja, Lagos, Port-Harcourt and Benin based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description

• Proactively Manage the RGR website and social media handles.
• Meeting with potential applicants in order to counsel and guide them towards enrolment to any of RGRs services.
• Attendance at recruitment exhibitions, representation of RGR on exhibition stands.
• Conversion of current applicants via telephone and face-to-face meetings.
• Regular visits to cities outside of Abuja. Participation in admissions seminars held at schools, hotels and other venues.
• Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.
• Delivery of expert visa advice and counselling for all Nigerian RGR applicants applying for visas.
• Input and expert advice with regards to RGRs strategy in Nigeria.
• Possible travel to cities outside of Abuja for recruitment events or training, including abroad.
• Essentially sell programmes and represent the best interest of partners & RGR in Nigeria.
• Ensure constant steam of walk in clients at the assigned RGR office.
• Assist with developing new strategic recruitment activities through gathering market intelligence.
• Achieve agreed targets for each intake
• Provide timely and accurate updates to the Company regarding student recruitment activities.
• Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR.
• Marketing and promoting RGR institutions to prospective students.
• Maintain full update on RGR partner institutions regarding courses, materials and procedures.
• Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.
• Any other related task that may be assigned.

Responsibilities
Digital Marketing and Communications:

• Assists in proactively monitoring and analysing all Social Media sites (Facebook, Twitter, Instagram, You Tube, etc.)
• Assists in proactively monitoring and analysing the RGR website.
• Design and update the RGR website regularly.
• Respond to a high volume of activity on social media sites with appropriate responses based on company policies
• Regularly perform outbound calls to follow up on customer requests
• Effectively utilizes tools provided and analytical skill set to determine the next plan of action
• Monitor and track negative posts and respond appropriately
• Assess the customers concerns and provide the correct information to rectify the issue
• Maintain sense of urgency and a poise attitude when taking action on response
• Continue to stay actively knowledgeable of the latest industry trends, tools, and best practices
• Escalates urgent matters of concern to Social Media Supervisor as needed Manage social media marketing campaigns and day-to-day activities including:
• Develop relevant content topics to reach the company’s target customers.
• Create, curate, and manage all published content (images, video and written).
• Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
• Conduct online advocacy and open a stream for cross-promotions.
• Develop and expand community and/or influencer outreach efforts.
• Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
• Design, create and manage promotions and Social ad campaigns.
• Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
• Analyse key metrics and tweak strategy as needed.
• Compile reports for management showing results.
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
• Monitor trends in social media tools, applications, channels, design and strategy.
• Implement on-going education to remain highly effective.
• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
• Analyse campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.
• Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Customer Service:

• Respond to the problems of the customer promptly via social media
• Assist customers via Face to Face, emails and over both over the phone and on social media platforms.
• Listen to the customer queries patiently to resolve issues
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction
• Update/maintain social media log on a nightly basis
• Check to ensure that appropriate changes were made to resolve customers' problems
• Ability to retain product knowledge and help educate the customer

Marketing:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Requirements, Qualifications and Experience
Education and Experience:

• Graduate degree - essential, a degree in Computing, Marketing, Communication and Graphic Design or any related degree will be an added advantage.
• 1-5 year experience in related role
• Strong customer service background
• Marketing experience in a similar role
• Considerable experience in a customer facing role - essential.

Very Important Skill:

• Strong creative design skill.
• Bloging and writing skill
• Paid social media advertising expertise.
• Sales skills:Ability to engage with people and turn them into sales opportunities.
• Specific marketing channel expertise eg: email, SEO, SEM, social
• The ability to think objectively
• High Level Marketing skill
• The ability to execute and analyze drip marketing campaigns
• A mix of creativity and analytical abilities
• Good copy and visual storytelling abilities
• A likable personality
• An good understanding of WordPress
• Self-promotion savvy
• Understanding of brevity
• The ability to analyze quantifiable metrics
• Listening skills
• Agility
• Basic design skills of HTML, CSS or Photoshop.

Essential Skills and Experience:

• Evidence of working within a target-driven environment
• Very strong Customer Service Skill.
• Meeting Sales Goals and Professionalism
• Strong social media knowledge, all platforms
• Computer literate with working knowledge of MS Office suite (Word, Excel, PowerPoint, MS Outlook)
• Excellent communication skills: both written and verbal
• Ability to work with a lot of data and multi-task in a fast-paced environment
• Possess patience when communicating with the customer
• Ability to maintain composure with an angry customer
• Strong listening skills, since most of the time, communication with the customers is done over the phone or Face to Face.
• Experience and ability in providing market intelligence in order to guide recruitment activities
• Knowledge and experience of visa counselling for visa applicants
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge, Presentation Skills, High & Sustainable Energy Level
• Experience of report -writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage a number of different tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria including.
• Excellent customer service and sales support skills
• Excellent written and Verbal communication skills
• Evidence of success in building and maintaining customer relationships leading to increased sales
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and as part of a team.

Desirable Skills and Experience:

• Significant experience related to the international Higher Education sector
• Knowledge of international educational qualifications and their Nigeria equivalencies
• Knowledge of marketing for international Higher Education sector within Nigeria
• Knowledge and experience of visa counselling for visa applicants
• Knowledge of international higher education and experience of working in international education - desirable
• Experience working in the Education marketplace
• Knowledge of the study-overseas market.

Salary

• You will be placed on 3- 6 months’ probation with a salary of 40,000NGN. After probation your salary could be increased to between 50,000 to 100,000 NGN depending on input and performance.
• Training and development opportunities and performance-related incentives will be available as part of the role.

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Department: Marketing/Sales

Job Purpose

• To work with the managing director and other team member to evaluate and successfully establish new business opportunities while strengthening existing ones.
• To Assist in coordinating marketing activities; consistently drive traffic to the RGR offices, websites, social media and online in the all-region in Nigeria; generate and follow up with MOU partners and ensure consistent flow of students from such partners; be involved in digital campaigns and effectively increase brand awareness.
• Achieve set monthly revenue and registration target.
• Responsible for ensuring daily registration target in the branch is met.

Core Working Relationships:

• Customer Service officer, Assistant managers, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Managing Director and work closely with all Abuja based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description
Business Development:

• Meeting with potential applicants in order to counsel and guide them towards enrolment to any of RGRs services.
• Attendance at recruitment exhibitions, representation of RGR on exhibition stands.
• Conversion of current applicants via telephone and face-to-face meetings.
• Regular visits to cities outside of Abuja. participation in admissions seminars held at schools, hotels and other venues.
• Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.
• Delivery of expert visa advice and counselling for all Nigerian RGR applicants applying for visas.
• Input and expert advice with regards to RGRs strategy in Nigeria.
• Possible travel to cities outside of Abuja for recruitment events or training, including abroad.
• Essentially sell programmes and represent the best interest of partners & RGR in Nigeria.
• Ensure constant steam of walk in clients at the assigned RGR office.
• Assist with developing new strategic recruitment activities through gathering market intelligence.
• Achieve agreed targets for each intake
• Provide timely and accurate updates to the Company regarding student recruitment activities.
• Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR.
• Marketing and promoting RGR institutions to prospective students.
• Maintain full update on RGR partner institutions regarding courses, materials and procedures.
• Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.
• Any other related task that may be assigned
• Manage Business Development Officer, cleaners and temporary Teaching staff.
• Work with the Managing Director in increasing revenue by 50%-100% after the next intake.
• Initiate new marketing ideas and work out plans.

Customer Service:

• Helping to develop and implement a customer service policy for RGR
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer service staff
• Handling face-to-face enquiries from customers.
• Analysing statistics or other data to determine the level of customer service RGR is providing
• Producing written information for customers, often involving use of computer packages and software
• Writing reports analysing the customer service that RGR provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for RGR
• Meeting with other managers to discuss possible improvements to customer service
• Involvement in staff recruitment and appraisals
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Learning about RGR’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Administrative and Office Management:

• Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• Organise and chair meetings with staff - in lower paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this
• Oversee the recruitment of new staff, sometimes including training and induction
• Ensure adequate staff levels to cover for absences and peaks in workload, often by using temping agencies
• Carry out staff appraisals, manage performance and discipline staff
• Delegate work to staff and manage their workload and output
• Promote staff development and training
• Implement and promote equality and diversity policy
• Write reports for senior management and deliver presentations
• Respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they're observed
• Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
• Arrange regular testing for electrical equipment and safety devices
• Attend conferences and training
• Manage social media for your organisation.

Responsibilities

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Requirements, Qualifications and Experience
Education and Experience:

• Experience with an international recruitment agency will be highly considered but not required.
• Graduate degree - essential, Postgraduate degree will be an added advantage
• Marketing experience in a similar role
• Considerable experience in a customer facing role - essential
• Candidates with industry related experience will be strongly considered with higher salary where commensurate.

Essential Skills and Experience:

• Communication & Interpersonal Skills
• Collaboration Skills
• Negotiation & Persuasion skills
• Project Management Skills
• Research & Strategy
• Computer Skills
• Business Intelligence
• Excellent leadership skill
• Evidence of working within a target-driven environment
• Meeting Sales Goals and Professionalism
• Experience and ability in providing market intelligence in order to guide recruitment activities
• Knowledge and experience of visa counselling for visa applicants
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge, Presentation Skills, High & Sustainable Energy Level
• Experience of report - writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage several tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria including.
• Excellent customer service and sales support skills Excellent written and Verbal communication skills
• Evidence of success in building and maintaining customer relationships leading to increased sales
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and as part of a team.

Desirable Skills and Experience:

• Significant experience related to the international Higher Education sector
• Knowledge of international educational qualifications and their Nigeria equivalencies
• Knowledge of marketing for international Higher Education sector within Nigeria
• Knowledge and experience of visa counselling for visa applicants
• Knowledge of international higher education and experience of working in international education - desirable
• Experience working in the Education marketplace
• Knowledge of the study-overseas market.

Salary

• You will be placed on 3 months’ probation with a salary of 50,000NGN-80,000NGN Depending on your experience and expertise you bring.
• After probation, your salary could be increased to between 80,000 to 120,000NGN depending on input and performance.
• Training and development opportunities and performance-related incentives will be available as part of the role.