Latest Jobs at Nigeria Inter-Bank Settlement System Plc (NIBSS)

Grade: Banking Officer
Department: Technology Infrastructure
Division: Technology & Operations
Reports to: Unit Head, System Administration

Key Responsibilities

• Review of Security logs and alerts
• Manage, operationally, the profiles, users and passwords within the access control of NIBSS systems.
• Manage the cryptographic keys, coordination of cryptographic ceremonies.
• Conduct security research.
• Operate the Hardware Security Modules (HSMs).
• Monitor the security systems (e.g. Nessus, Websense, Change Tracker e.t.c)
• Vulnerability assessment and analyze security patches of NIBSS Systems.
• Conduct periodic Security Assessment and Penetration Testing of key parameters of the NIBSS enterprise.

Requirements/Qualifications

• Bachelor's degree from an accredited University. A master's degree or its equivalent will be an added advantage.
• Professional certification(s) is necessary to demonstrate proficiency in the functional objectives of the role. Hence, certifications such as MCSA, MCSE, MCP, will be an added advantage.

Required Experience:

• Minimum of 5 years of relevant experience related to the Job

Skill Requirements:

• University degree in Numerical Sciences;
• Good knowledge of Computer Networks;
• Good knowledge of Windows and UNIX flavoured Operating Systems;
• Knowledge of security tools and best practices;
• Understanding of programming techniques;
• Proficiency in MS Office suites;
• Microsoft Windows OS, Linux and Unix based OS;
• Application implementation, installation and support;
• Computer security and hardening;
• Penetration testing and vulnerability assessment;
• Implementation and management of endpoint protection tools;
• Active directory, SCOM, and SCCM;
• Virtualization and;
• Cryptographic modules

Competency Requirements
The desired candidate must exhibit competencies in the following:

• Courage to challenge
• Team spirit
• Focus on excellent delivery
• IS Security
• Customer Focus
• Information analysis and management.

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Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services
Grade: Management Trainee

Duties and Key Responsibilities

• Identify and handle customer enquiries completely and accurately
• Resolve customer complaints and problems to the satisfaction of the customer
• Use customer service skills to optimize the opportunity of each customer contact
• Educate customers about NIBSS products and services and direct them towards available resources for self-help
• Complete necessary documentation to manage customer complaints, issues and subsequent solutions
• Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Follow up on all escalated issues until a logical conclusion is reached
• Schedule, assign or act on any required customer follow up in accordance with department guidelines.
• Use technology tools as directed and within established guidelines
• Enter customer data and other relevant information into Support Centre database or other data repository, as required.
• Suggest process improvements and participate in initiatives for increased effectiveness.
• Maintain confidentiality of the organization's customer data.
• Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
• Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
• Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

Required Qualifcations

• Bachelor's degree from an accredited University;
• A master's degree or its equivalent will be an added advantage.

Required Experience:

• 0 - 2 years of relevant experience related to the Job

Competency Requirements
The desired candidate must exhibit competencies in the following:

• Knowledge of Service Desk Operations
• Exceptional verbal and written communication skills
• Ability to organize and communicate information clearly
• Problem-solving and analytical skills
• Positive, professional, customer-oriented attitude
• Customer contact work or relevant service industry experience
• Knowledge of all NIBSS products
• Enhanced Customer Knowledge Management
• Professionalism in Customer Service Management.