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  • Posted: May 18, 2018
    Deadline: May 31, 2018
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
    Read more about this company

     

    Teller

    • Job Type
    • Qualification
    • Experience None
    • Location Not specified
    • Job Field Banking 

    Reference No: HRWEST123T001
    Contract Type: Permanent
    Job Functions: Banking
    Industries: Banking / Finance & Investment

    Specification

    • Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
    • To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
    • Maintain the highest level of confidentiality with all information obtained
    • Comply with all bank and regulatory body policies, procedures and regulations
    • Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
    • Other duties as assigned by the Cash Officer
    • Verify and receive loan and utility bills payments.
    • Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
    • Escalate issues on cash shortage, overpayment, loss and theft.

    Educational Qualification

    • Minimum OND in any related discipline
    • Age: 27 years and below

    Skills:

    • Strong communication & organizational skills
    • Fast and error free processing
    • Ability to be calm under pressure
    • Good team player
    • Good Numerical skills
    • Detail oriented, high degree of accuracy and attention to details
    • Ability to work in a fast-paced environment & under pressure as needed

    go to method of application ยป

    Customer Service Officer

    Reference No: HRWEST123C001
    Locations: Benin City-Edo;  Ado Ekiti- Ekiti; Abeokuta South-Ogun;  Akure South-Ondo; Osogbo - Osun; Ibadan South-West - Oyo
    Contract Type: Permanent
    Job Functions: Banking
    Industries: Banking / Finance & Investment
    Slot: 6
        
    Job Objective

    • To ensure the business office provides excellent quality banking service to all customers.
    • To maintain contact with new and existing customers on routine account management activities.
    • To engage customers in cross selling of the bank’s products and services including E-sales

    Role and Responsibilities
    Customer Relations Management/Sales:

    • Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
    • Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
    • Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
    • Engage customers to cross sell bank products and services
    • Increase product sales, and customer loyalty by maintaining good client relationship.
    • Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
    • Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
    • Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
    • Ensure proper documentation for all new and existing accounts.
    • Ensure timely opening of new accounts on the system.
    • Support branch sales and service team.
    • Cheque book issuance and maintenance.
    • Dormant account reactivation
    • Meeter/Greeter.

    Customer Service Ambassador:

    • Service improvement
    • Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

    Service issues resolution:

    • Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
    • Follow up customers with pending cases, and keep him/her informed.
    • Compile and publish customer satisfaction score daily
    • Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.

    Requirements    
    Educational Qualification:

    • Minimum Educational level - B.Sc. in any related discipline

    Age:

    •  27years and below.

    Experience (Optional):

    • Prior experience in banking operations is highly desirable
    • Relevant banking experience preferably supporting retail customers
    • Sales knowledge, skill & experience (added advantage).

    Knowledge:

    • Sound knowledge of Banking products and services
    • Good understanding of the operational, credit and regulatory risks facing the business
    • Business Development and acquisition.

    Key Skills:

    • Excellent customer service orientation
    • High level of integrity
    • Good verbal & written communication skills
    • Selling skills
    • Focused, Motivated & Results Oriented
    • Paying attention to details
    • Good interpersonal skills
    • Fast and error-free processing
    • Strong problem resolution skills
    • Selling & Marketing Skills.

    Method of Application

    Use the link(s) below to apply on company website.

     

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