• Exciting Career Opportunities At British Council

  • Posted on: 20 December, 2013 Deadline: 5 January, 2014
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  • The British Council is currently looking for a suitably qualified and experienced individual to join us in Abuja as IELTS & General Examinations Officer.

    ELTS & General Examinations Officer

     

    Reports to: Exams Services Manager, Nigeria

    Purpose of job:

    • To support Examination Services in Nigeria in delivering exams and to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), examinations boards and partners.
    • Context and environment: (e.g. dept description, region description, organogram)
    • Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. The post holder will be part of a team of 6 in Abuja who administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will support the delivery of IELTS in Abuja in addition to assisting other exams in Abuja.

    Main Duties and Responsibilities

    • Administration of examinations in Abuja: Overseeing and taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
    • Exam delivery: Delivering Examinations on test days which includes  Supervision of venue staff and Ensuring adherence to examination day procedures
    • Post-Examination administration: Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements, amongst others.
    • Venue Staff: Venue staff creation and payment. To be part of the recruitment, training and monitoring team for venue staff.  To schedule venue staff for examination sessions.
    • Exams Team Support: Maintaining logs of preparation materials for IELTS. To support in recruitment, training, monitoring of IELTS venue staff and clerical markers.
    • Marketing & Customer Service: To assist Exams Services Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.
    • Finance: To prepare and submit income reconciliations to agreed timescales.To record income correctly on the FABS system and in a timely manner.

    Experience

    •     Dealing with customers and enquiries in a service environment.
    •     Providing and monitoring service within quality standards.
    •     Working quickly and accurately to tight deadlines.
    •     Experience of handling and reporting on payments from customers.
    •     Experience of delivering examinations in a timely and secure manner.
    •     Managing and training casual staff.

    Qualifications

    •     Secondary School education up to ‘A’ Level standard
    •     A qualification in examinations management.

    go to method of application »

    Customer Service/Examinations Assistant

     

    Reports To: Exams Services Manager, Abuja

    Purpose of job:

    • To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services. To maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards) and by the Examination Board Partners.

    Context and environment:

    • Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations.
    • The post holder will be part of a team of 6 in Abuja who administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will support the delivery of exams in Abuja in addition to assisting with customer services.

    Main Duties and Responsibilities

    • Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.
    • Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards. All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.
    • Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.
    • Other Duties: Assist with market testing of venues and other suppliers. Assist with data collection for marketing purposes. Regularly attend staff meetings to both gain and impart knowledge about our customers, products and services. Assist with any other duty examinations management deem necessary.

    Skills and Knowledge

    •     Ability to use Microsoft Office Word and Excel.
    •     Ability to read and write in English at C1/IELTS 7.0/CAE level. Knowledge of the education and qualification systems in the UK and Nigeria.

    Experience

    •     Dealing with customers and enquiries in a service environment and providing service within quality standards.
    •     Working quickly and accurately to tight deadlines.
    •     Experience of administering examinations.
    •     Experience of managing/supervising a group of people to achieve a specific purpose.

    Qualifications

    •     Completed secondary education to ‘A’ level standard or equivalent.
    •     University degree in any subject.
    •     BTEC Examinations Administration Level 1.

    Method of Application

    Please read through the IELTS & General Examinations Officer role profile. Download and complete the British Council external application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

    Completed application forms should be sent to hposts@ng.britishcouncil.org no later than Sunday 5 January , 2014. Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

    The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

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