ELTS & General Examinations Officer at British Council

Reports to: Exams Services Manager, Nigeria

Purpose of job:

• To support Examination Services in Nigeria in delivering exams and to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), examinations boards and partners.
• Context and environment: (e.g. dept description, region description, organogram)
• Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. The post holder will be part of a team of 6 in Abuja who administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will support the delivery of IELTS in Abuja in addition to assisting other exams in Abuja.

Main Duties and Responsibilities

• Administration of examinations in Abuja: Overseeing and taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.
• Exam delivery: Delivering Examinations on test days which includes  Supervision of venue staff and Ensuring adherence to examination day procedures
• Post-Examination administration: Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements, amongst others.
• Venue Staff: Venue staff creation and payment. To be part of the recruitment, training and monitoring team for venue staff.  To schedule venue staff for examination sessions.
• Exams Team Support: Maintaining logs of preparation materials for IELTS. To support in recruitment, training, monitoring of IELTS venue staff and clerical markers.
• Marketing & Customer Service: To assist Exams Services Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.
• Finance: To prepare and submit income reconciliations to agreed timescales.To record income correctly on the FABS system and in a timely manner.

Experience

•     Dealing with customers and enquiries in a service environment.
•     Providing and monitoring service within quality standards.
•     Working quickly and accurately to tight deadlines.
•     Experience of handling and reporting on payments from customers.
•     Experience of delivering examinations in a timely and secure manner.
•     Managing and training casual staff.

Qualifications

•     Secondary School education up to ‘A’ Level standard
•     A qualification in examinations management.