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  • Posted: Nov 20, 2017
    Deadline: Dec 8, 2017
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    eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry. In the last two years ...
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    Operations Manager (VAS)

    Reports to: the Senior Business Manager

    Job Description

    • The operations manager would ensure the organisation is running as well as it possibly can by managing day-to-day activities, analysing statistics with a smooth efficient service that meets the expectations and needs of customers and clients.

    Key Responsibilities

    • Ensure company services and projects are delivered on time and to specification.
    • Coordinate day to day inter departmental activities.
    • Manage customer, vendor, MNO and Industry Regulator relationships.
    • Maintain service standards by ensuring internal processes are followed.
    • Identify, Solve (where possible) or escalate operational issues.
    • Ensure relevant information is shared amongst all departments.

    Key Requirements

    • Minimum of Bachelor's Degree
    • Approximately 4-6 years relevant or transferrable experience. 40% must be VAS experience
    • VAS experience is a must have
    • Certificate Management Programs (e.g. Project Management, Product Management)
    • Completed NYSC
    • Post Graduate degree, MA/MBA/M.Sc [optional]
    • Excellent documentation and presentation skills
    • Excellent man and resource management skills
    • Good analytical, numerate, reporting and computer skills
    • Good interpersonal skills
    • Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite
    • All suitable candidates must come from vas

    Required Experience & Training:

    • Project management/support
    • Service Delivery
    • Customer/Vendor Service management

    Process Management:

    • Software/Systems Development/Quality Assurance (or other technology related discipline

    Personal Attributes:

    • Presentable, well spoken with good interpersonal communication
    • Professional, Mature (Not age)
    • Self-motivated with a can do attitude
    • People, results and solutions oriented
    • Logical thinker and problem solver
    • Leadership skills and Trustworthy

    Method of Application

    Applicants should send their detailed (exhaustive) CV's to: charles.azode@erecnigeria.com

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