Operations Manager (VAS) at eRecruiter Nigeria

Reports to: the Senior Business Manager

Job Description

• The operations manager would ensure the organisation is running as well as it possibly can by managing day-to-day activities, analysing statistics with a smooth efficient service that meets the expectations and needs of customers and clients.

Key Responsibilities

• Ensure company services and projects are delivered on time and to specification.
• Coordinate day to day inter departmental activities.
• Manage customer, vendor, MNO and Industry Regulator relationships.
• Maintain service standards by ensuring internal processes are followed.
• Identify, Solve (where possible) or escalate operational issues.
• Ensure relevant information is shared amongst all departments.

Key Requirements

• Minimum of Bachelor's Degree
• Approximately 4-6 years relevant or transferrable experience. 40% must be VAS experience
• VAS experience is a must have
• Certificate Management Programs (e.g. Project Management, Product Management)
• Completed NYSC
• Post Graduate degree, MA/MBA/M.Sc [optional]
• Excellent documentation and presentation skills
• Excellent man and resource management skills
• Good analytical, numerate, reporting and computer skills
• Good interpersonal skills
• Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite
• All suitable candidates must come from vas

Required Experience & Training:

• Project management/support
• Service Delivery
• Customer/Vendor Service management

Process Management:

• Software/Systems Development/Quality Assurance (or other technology related discipline

Personal Attributes:

• Presentable, well spoken with good interpersonal communication
• Professional, Mature (Not age)
• Self-motivated with a can do attitude
• People, results and solutions oriented
• Logical thinker and problem solver
• Leadership skills and Trustworthy