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  • Information Technology Roles at Workforce Group

  • Posted on: 11 October, 2017 Deadline: Not Specified
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria.

    IT Solution Architect

     

    Department: Information Technology

    Job Type: Contract (1 month)

    Duties & Responsibilities:

    • Perform VeriTouch configurations to suit business users.
    • Participate in Technical Design Sessions to discuss nonfunctional requirements and oversee the implementation.
    • Participate in analysis sessions to understand what functionality is provided by VeriTouch and how it sits in the bank’s IT landscape.

    Job Requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline.
    • Masters, MBA or a recognized professional certification will be an added advantage.
    • 3+ years of experience in IT quality management.

    Skill/Competencies:

    • MS Dynamics 2016 / 365 Customization and Configuration Certification.
    • Understand Dynamics 365 architecture and Design.
    • Have experience of implementing MS Dynamics CRM implementations preferably 2016 or Dynamics 365.
    • Knowledge of how to design CRM solutions for Organizations.

    go to method of application »

    Software Quality Assurance Analyst

     

    Department: Quality Assurance

    Job Type: Contract (5 months)

    Duties & Responsibilities:

    • Ensure quality standards, test procedures and methodology are adhered to
    • Monitor IT processes as wells as delivery and performance of applications, systems and infrastructure to ensure compliance and efficiency of operation
    • Determine improvements to areas of operations
    • Review supplier/project deliverables to ensure compliance to quality standards and conformance to business requirements
    • Assist with developing and maintaining quality policy and procedure documents
    • Communicate quality standards and principles to IT organisation
    • Assist with identifying and evaluating continuous process improvement opportunities
    • Monitor performance of quality management using defined KPIs
    • Support implementation of CAPA and monitor effectiveness
    • Test and analyze each component/phase of the systems development life cycle including the project requirements, design and programs
    • Maintain test deliverables including test approach, scenarios, conditions & expected results, test Cycle control sheet, test scripts
    • Resolve, document, and report problems that arise during testing
    • Document and communicate results from testing
    • Monitor performance after implementation to ensure compliance and efficiency of operation
    • Assist with conducting quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements
    • Retest corrections to ensure problems are resolved
    • Provide leadership and technical guidance to reports

    Job Requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • Masters, MBA or a recognized professional certification will be an added advantage
    • 3+ years of experience in IT quality management

    Skills/Competencies:

    • Testing (Test 4)
    • User Experience Analysis
    • User Experience Evaluation
    • Service Acceptance
    • Quality Management
    • Quality Assurance
    • Quality Standards
    • Conformance Review
    • Proven experience in testing medium-high complexity IT systems
    • Proficient knowledge of structured system analysis and design
    • Proficient knowledge of software development life-cycle
    • Proficient knowledge of quality management best practices and standards (ISO9001, TS16949, etc.)
    • Proficient knowledge of core IT (Infrastructure, Applications)
    • Working knowledge of quality management methods and tools
    • Good strategic planning and management skills
    • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
    • Sound conflict management skills
    • Good administrative and managerial ability
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Good leadership and influencing ability
    • Coaching

    go to method of application »

    IT Business Analyst

     

    Department: Information Technology

    Job Type: Contract (3 months)

    Duties & Responsibilities:

    • Develop project rationale and perform scoping assessments to determine feasibility of projects
    • Highlight/identify gaps in existing functionality and review requirements with stakeholders
    • Develop a comprehensive requirement specification that will determine the estimate of cost, time and resources to deploy solutions
    • Review the functional specification document with the business unit to ensure its alignment to the business process
    • Lead the consolidation and documentation of the information and inputs required for change management and implementation
    • Liaise with the service development team to suggest a high level functional solution
    • Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
    • Work with IT PMO to ensure that measures and mechanisms for benefits management are well defined
    • Monitors the realization of benefits against what was defined in business case
    • Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
    • Support relationship managers in engaging the business as required
    • Provide leadership and technical guidance to reports

    Job Requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • 4+ years of experience in business analysis, 1+ years of experience in managing relationships with internal business customers.

    Skill/Competencies:

    • Requirements Definition and Management
    • Business Analysis
    • Benefits Management
    • Service Acceptance
    • Stakeholder Relationship Management
    • Portfolio, Programme and Project Support
    • Learning Delivery
    • Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
    • Proficient understanding of business financial models and business justifications
    • Proficient knowledge of functional requirements design
    • Sound interpersonal and communication skills and the ability to work effectively with other business unit leads
    • Sound conflict management skills
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Good leadership and influencing ability
    • Coaching

    go to method of application »

    ETL / SQL Developer

     

    Department: Information Technology

    Job Type: Contract (4 months)

    Duties & Responsibilities:

    • Develop project rationale and perform scoping assessments to determine feasibility of projects
    • Highlight/identify gaps in existing functionality and review requirements with stakeholders
    • Develop a comprehensive requirement specification that will determine the estimate of cost, time and resources to deploy solutions
    • Review the functional specification document with the business unit to ensure its alignment to the business process
    • Lead the consolidation and documentation of the information and inputs required for change management and implementation
    • Liaise with the service development team to suggest a high level functional solution
    • Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
    • Work with IT PMO to ensure that measures and mechanisms for benefits management are well defined
    • Monitors the realization of benefits against what was defined in business case
    • Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
    • Support relationship managers in engaging the business as required
    • Provide leadership and technical guidance to reports
    • Prepare correct and valid data in schema required by CRM data migration
    • Write ETL Jobs to bring this data from the bank’s back-end systems to CRM Integration database

    Job Requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • 4+ years of experience in business analysis, 1+ years of experience in managing relationships with internal business customers.
    • Requirements Definition and Management
    • Business Analysis
    • Benefits Management
    • Know how to write T-SQL queries on SQL Server and other DBMS systems that are hosting the bank’s back-end systems.
    • Know how to optimize queries.
    • Understand data integrity, validity, optimization.
    • Know how to write ETL Jobs to transfer data
    • CRM Certification
    • Service Acceptance
    • Stakeholder Relationship Management
    • Portfolio, Programme and Project Support
    • Learning Delivery

    Skill/Competencies:

    • Experience of analyzing and breaking down problems and information using structured frameworks and methodologies
    • Proficient understanding of business financial models and business justifications
    • Proficient knowledge of functional requirements design
    • Sound interpersonal and communication skills and the ability to work effectively with other business unit leads
    • Sound conflict management skills
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Good leadership and influencing ability
    • Coaching

    go to method of application »

    .NET Developer

     

    Department: Information Technology

    Job Type: Contract (4 months)
    Duties & responsibilities:

    • Develop project rationale and perform scoping assessments to determine feasibility of projects
    • Highlight/identify gaps in existing functionality and review requirements with stakeholders
    • Develop a comprehensive requirement specification that will determine the estimate of cost, time and resources to deploy solutions
    • Review the functional specification document with the business unit to ensure its alignment to the business process
    • Lead the consolidation and documentation of the information and inputs required for change management and implementation
    • Liaise with the service development team to suggest a high level functional solution
    • Develop project estimates & complete financial model (costs, savings, revenue opportunities, investment horizon, etc.)
    • Work with IT PMO to ensure that measures and mechanisms for benefits management are well defined
    • Monitors the realization of benefits against what was defined in business case

    Job requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline
    • 4+ years of experience in business analysis, 1+ years of experience in managing relationships with internal business customers.
    • Knowledge of Requirements Definition and Management
    • Ability to write .Net applications, assemblies and web services (preferably with # language)
    • Experience of working with Web Services (preferably .Net WCF Services)
    • Understand complexities of real-time integrations and how to optimize them
    • CRM Certification

    Skill/Competencies:

    • Experience of analysing and breaking down problems and information using structured frameworks and methodologies
    • Proficient understanding of business financial models and business justifications
    • Proficient knowledge of functional requirements design
    • Sound interpersonal and communication skills and the ability to work effectively with  other business unit leads
    • Sound conflict management skills
    • Customer-centricity
    • Creative, results-oriented and  analytical with strong problem-solving capability
    • Good leadership and influencing ability
    • Coaching

    go to method of application »

    CRM - IT Technical Lead

     

    Department: Information Technology

    Job Type: Contract (22 months)job

    Duties & responsibilities:

    • Determine Project needs and business resources required to execute the CRM project.
    • Liaise with Business Executive Project Sponsor and Steering Committee to clarify and define strategy & objectives, scope and CRM business requirements.
    • Manage project scope, drive resolution and keep project on schedule.
    • Develop and track project action items and issues.
    • Coordination and creation of project documentation and project processes.
    • Work with CRM vendor during build and develop appropriate testing plans to ensure user acceptance, data quality, and system integrity.
    • Coordinate the development of training materials, user manuals and other documents as needed to enable successful implementation and turnover of the process or system to the functional, technical business owners and users.
    • Manage the team of developers and testers in realising CRM solution delivery.
    • Interpret CRM Business requirement for an end to end design into technical document, detailing all touch points.
    • Support the portfolio management decision process through the creation of project charters, scope documents, risk assessments and budgets.
    • Lead efforts around work plans, schedules, project estimates, resource plans and status reports.
    • Identify and communicate risks and issues.  Facilitate resolution, mitigation, and appropriate escalation.
    • Assist with management of project risk and change management.
    • Assess inter-project dependencies and gauge the financial impact and risk of the project.
    • Support the definition of CRM quality standards and success factor and adhere to them during project execution and delivery.
    • Provide performance feedback for project team members.
    • Measure and report of value achieved and business benefits realized through projects.
    • Coordinate project communication between the technology and business communities.
    • Provide leadership and technical guidance to reports

    Job requirements:

    • Minimum of a first degree or its equivalent in a business /IT related discipline.
    • Masters, MBA or a recognized professional certification will be an added advantage
    • 4+ years of programme management experience including successful delivery of a CRM Solution from beginning to end.
    • 5+ years of management experience
    • Minimum 5 years’ experience as a customer facing consultant in a software environment
    • Experience working with either CRM, ERP or similar product preferred
    • Project management methodologies, PMP certification or project management continuing education
    • Knowledge of MS Windows OS, MS Exchange, and MS Office
    • Use of Visio and Microsoft Project
    • Stronger coding skills such as SQL server/.Net/ASP.NET.
    • Proven experience in coordinating all aspects of a CRM project involving multiple IT disciplines
    • Experience of managing and delivering multiple projects to quality, time and budget
    • Proficient knowledge of project management best practices and standards (PMP, PRINCEII etc.)
    • Proficient knowledge of CRM Project Planning and Management

    Skill/Competencies:

    • Working knowledge of sourcing strategies
    • Sound strategic planning capabilities
    • Good supplier negotiation skills
    • Sound interpersonal, presentation and communication skills and the ability to work effectively with business stakeholders
    • Sound administrative and managerial ability
    • Good prioritisation skills
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Sound leadership and influencing ability
    • Coaching
    • Ability to influence without authority
    • Demonstrated ability to execute multiple, interdependent end to end projects. This includes identifying CRM project objectives, creating requirements and solution design, managing schedules, tracking project progress, facilitating testing and determining and measuring success criteria.
    • Demonstrated ability to learn and master technical detail related to CRM.
    • Attention to detail and follow–up skills
    • Conflict management and problem diagnostic and solving skills
    • Strong time management and organizational skills
    • Experience with Microsoft CRM
    • Experience working within High Tech Manufacturing is preferred

    Method of Application

    Qualified and interested candidates should kindly forward their CVs to: jobs@wfmcentre.com

    Kindly indicate the Job Title as subject of the mail.

    ONLY QUALIFIED CANDIDATES WILL BE CONTACTED.

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