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  • Customer Service Officer (Intern) at Verite Microfinance Bank Limited

  • Posted on: 10 October, 2017 Deadline: 24 October, 2017
  • View Jobs in Banking / Financial Services View All Jobs at Verite Microfinance Bank Ltd
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  • Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.

    Customer Service Officer (Intern)

     

    Job Description

    • Handle customers’ complaints, process orders and provide information about the bank’s products and services.
    • Providing outstanding service to customers through all of your interactions.
    • Assessing loan applications and making recommendations.
    • Communicating with customers accurately and efficiently.
    • Providing outstanding service to customers through all of your interactions.
    • Assessing loan applications and making recommendations.
    • Attract potential customers by answering product and service questions; suggesting information about other products and services.
    • You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
    • Open customers’ accounts and ensure complete documentation for account opening package.
    • Preparation of weekly reports on customer service activities of the branch
    • Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
    • preparing reports and general administration.

    Qualification/Requirements

    • OND holder in any discipline
    • Must be Female
    • She must not be more than 26 years of age by November, 2017
    • Excellent communication [oral and written]
    • High level of drive and resilience in achieving set goals/targets
    • Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
    • High sense of responsibility and accountability
    • Excellent organizational, innovative, strong analytical and critical thinking skills
    • Ability to adapt quickly in new situations and challenges; and also a team player
    • A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
    • You will be proactive, driven, enthusiastic and will need previous customer service experience.

    Method of Application

    Applicants should send their CV's in word document to: career@veritemfb.com

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