Customer Service Officer (Intern) at Verite Microfinance Bank Ltd

Job Description

• Handle customers’ complaints, process orders and provide information about the bank’s products and services.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Communicating with customers accurately and efficiently.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
• Open customers’ accounts and ensure complete documentation for account opening package.
• Preparation of weekly reports on customer service activities of the branch
• Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
• preparing reports and general administration.

Qualification/Requirements

• OND holder in any discipline
• Must be Female
• She must not be more than 26 years of age by November, 2017
• Excellent communication [oral and written]
• High level of drive and resilience in achieving set goals/targets
• Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
• High sense of responsibility and accountability
• Excellent organizational, innovative, strong analytical and critical thinking skills
• Ability to adapt quickly in new situations and challenges; and also a team player
• A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
• You will be proactive, driven, enthusiastic and will need previous customer service experience.