Account Managers/Executives at Booking.com

 Job description
As an Account Manager you are responsible for hotel account management initially. You support Booking.com BV’s acquisition of new hotels in Nigeria. You create quantity and quality reports on results and performance for information support to Booking.com. You inform hotels about Booking.com. You provide hotels the (initial) training on how to use Booking.com’s system. You will assist the Supply Manager Ghana on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website.

This full-time position will be based at our Lagos office.

B.responsible

• Visit the important hotels in Nigeria;
• Support Booking.com BV’s-strategy for hotel availability and supply within a country;
• Promote the Booking.com BV brand name and its online reservation services to hotels;
• Responsible for area coverage;
• Inform hotels and advise on allotment, availability and supply;
• Rate checks and competitor checks;
• Liaison person for hotels to contact when they have questions;
• Providing hotels with information and advice by mail and email, including follow-ups;
• Follow up on cancellations and evaluations;
• Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;
• Support hotels with regards to Booking.com’s system;
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
• Check statistics in the control room and follow up.
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.

B.skilled

• 2 years of experience in a relevant account management function;
• Fluent in English both written and spoken;;
• Nigerian nationals will be considered as preferential;
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and can work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation including bonus. We also offer what is called the “Booking Deal” with competitive benefits.

The hiring company Booking.com (Ghana) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Nigeria. Booking.com (Ghana) Limited is looking for a Account Manager - Nigeria. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Department: Business Development & Support

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 Job description
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.

This full-time position will be based at our Lagos office.

B.responsible

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
• Building productive relationships with partners to ensure that they offer the best availability and rate structure;
• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
• Participation in weekly team learning in your office;
• Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
• Verify that the website has accurate information on properties and pictures of newly registered accommodations;
• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
• Providing properties with information and advice mainly by phone, including follow-ups;
• Looking after IT/administrative related tasks;
• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
• Conduct daily/weekly rate and availability checks on various platforms;
• Assist in the preparation of market visits, operational planning and projects;
• Assisting in additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

B.skilled

• Great face-to-face and telephone communication skills;
• Fluent English speaker and writer;
• Nigerian nationals will be considered as preferential;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Ability to convince partners on the phone to implement suggestions;
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred;
• You already have a work permit to work in Ghana.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation including bonus. We also offer what is called the “Booking Deal” with competitive benefits.

The hiring company Booking.com (Ghana) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Nigeria. Booking.com (Ghana) Limited is looking for a Account Executive - Nigeria. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Department: Business Development & Support