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  • Posted: Feb 28, 2017
    Deadline: Not specified
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    Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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    Head of Technical

    Job Description
    Key Focus

    • This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years.

    Description

    • Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
    • Accountable for the business plan
    • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
    • Ensures that a comprehensive information management strategy is in place
    • Ensures the realization of high performance individuals and teams
    • Ensures effective resourcing of department and constant service delivery
    • Develops and implements a cost effective data strategy
    • Restructures Technology services when needed
    • Provides vision, direction and leadership to IT resources and structures.
    • Accountable for Facilities
    • Liaises with banks for collections and payments

    Key Result Areas

    • Operational Efficiency
    • Implements a cost-effective client service and data strategy.
    • Sets direction for the Business.
    • Takes accountability for the business plan.
    • Integrates delivery and metrics across the people, process, finance and client dimensions.
    • Delivers on strategic projects as requested.
    • Provides vision, direction and leadership to IT resources and structures.
    • Information Management
    • Restructures Technology service when needed.
    • Ensures that a comprehensive information strategy is in place.
    • Budget Control
    • Manages overall expenses, including cost reductions.
    • Service Delivery Management
    • Implements strategies and initiatives to increase service delivery.
    • Drives operational excellence throughout area of supervision.
    • Defines and implements best operating practice in client services.
    • Defines performance parameters (including balanced scorecard) and measurements for area under supervision.

    Team Effectiveness:

    • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
    • Accountable for others' time, task and output quality, for periods of up to 1 year.
    • Balances own priorities with directing and motivating others.
    • Plans and assigns work over the applicable period.
    • Guides and directs staff to achieve operational excellence standards.
    • Creates a climate for optimal performance.
    • Manages performance.
    • Selects potential staff to sustain customer/client service delivery.

    go to method of application »

    Head of Underwriting

    • Job Type
    • Qualification
    • Experience 12 - 15 years
    • Location Lagos
    • Job Field Insurance 

    Job Description
    Key Focus
    This role is accountable for execution of tactical business plans at operational level through
    other managers and their teams, over periods of 3 months to a year.

    Description

    • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
    • Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports, usually amounts to between 40 to 100 staff.
    • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
    • Integrates decision making across all of these spectrums.
    • Contributes to projects impacting on business deliverables (Delivery of level three plans).
    • Makes major operational decisions within business plan.
    • Provides operational and best practice context for internal environment.
    • Builds relationships with peers and or colleagues that impact across business areas. Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
    • Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports, usually amounts to between 40 to 100 staff.
    • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
    • Integrates decision making across all of these spectrums.
    • Contributes to projects impacting on business deliverables (Delivery of level three plans).
    • Makes major operational decisions within business plan.
    • Provides operational and best practice context for internal environment.
    • Builds relationships with peers and or colleagues that impact across business areas.

    Key Result Areas
    Governance & Compliance:
    Accountable for governance and compliance at an operational level.

    Relationship Building:
    Builds relationships with peers and/or colleagues that impact across business areas.

    Management Effectiveness:

    • Manages service delivery through a team of managers over periods of 3 months to 1 year.
    • Manages the HR function for the department as well as all day-to-day staff administration.
    • Drives operational excellence through area of supervision.
    • Provides operational and best practice context for internal environment.
    • Holds first line managers accountable for managerial work, including selection, performance management and talent management.
    • Develops MOs and specialists under supervision.
    • Selects potential MOs to sustain pipeline.

    Qualifications

    • Qualifications and Experience
    • Relevant tertiary qualification/recognition of prior learning.
    • 12-15 years working experience.
    • Strong technical underwriting knowledge.

    Skills

    • Excellent Communication & Presentation skills
    • People management skills

    go to method of application »

    Marketing Manager

    Job Description
    Key Focus
    This role is accountable for regional marketing service delivery through the implementation of a
    customised regional marketing strategy. The incumbent is individually accountable for achieving
    results via the efforts of others over periods of up to a year.
     
    Description

    • Implements customised marketing strategy.
    • Implements client-base management and leads strategy.
    • Drives the successful marketing roll-out of new products or enhancements in regions.
    • Implements processes to ensure brand integrity in areas.
    • Provides region and areas with researched market intelligence to help inform sales planning process.

     Key Result Areas

    • Brand Management:
    • Implements processes to ensure brand integrity in area.
    • Marketing Service Delivery:
    • Implements customised marketing strategy through efforts of others over periods of up to a year
    • Drives the successful marketing roll-out of new products or enhancements in the regions.
    • Provides region and areas with researched market intelligence to help inform the sales planning process.
    • Leads Management:
    • Implements client-base management and leads strategy.

    Team Effectiveness:

    • Individually accountable for staff time, tasks and output quality, over periods of up to a year.
    • Balances own priorities with directing and motivating others.
    • Plans and assigns work over periods of 3 months to a year.
    • Guides and directs staff to achieve operational excellence standards.
    • Creates a climate for optimal performance.
    • Manages performance.
    • Selects potential staff to sustain customer / client service delivery.

    Qualifications

    • Qualifications and Experience
    • Relevant tertiary Marketing qualification. .
    • Min. 12-15 years’ experience
    • Insurance industry experience an advantage but not critical

    Skills
    Excellent Communication & Presentation skills

    go to method of application »

    IT Manager

    Job Description
    Key Focus
    This role mainly performs IT functions with limited supervision/guidance of the Senior Systems
    Analyst. This role is responsible for the design of IT solutions to meet business requirements and is
    individually accountable for achieving results through own efforts."
     
    Description

    • Size of business portfolio is smaller than that of a Senior IT Manager.
    • Provides thought leadership (operational and tactical focus) in area of responsibility
    • Responsible for infrastructure management in area of responsibility.
    • Manages CRM in area of responsibility.
    • Responsible for IT Contracts Management
    • Responsible for change management around IT implementations and upgrades.
    • Responsible for clear and effective communication to team and business.
    • Provides technical consulting services where required.
    • Accountable for financial management in area of responsibility.
    • Manages Projects.
    • Responsible for people management - includes talent management, change leadership.
    • Ensures continuous service (e.g. COBIT definition).
    • Ensures systems security (e.g. COBIT).
    • Aligns technology to business needs.

    Key Result Areas
    Budget Control:
    Responsible for the financial management of the area, including budget and expense monitoring.

    Team Effectiveness:

    • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
    • Accountable for others' time, task and output quality, for periods of up to 1 year.
    • Balances own priorities with directing and motivating others.
    • Plans and assigns work over the applicable period.
    • Guides and directs staff to achieve operational excellence standards.
    • Creates a climate for optimal performance. Creates a climate for optimal performance.
    • Manages performance.
    • Selects potential staff to sustain customer/client service delivery.

    Technical Consultation:

    • Provides consultancy services where required.
    • Vendor & Contract Management:
    • Responsible for IT Contracts Management.
    • Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).

    IT Service Delivery Management:

    • Oversees the functional unit and is accountable for the efficient operation of the area.
    • Provides thought leadership (operational and tactical focus) for IT resources.
    • Ensures continuous service and systems security.
    • Responsible for aligning technology and technology support to business needs.
    • Responsible for infrastructure management in area of responsibility.

    Qualifications
    Qualifications and Experience

    • Relevant tertiary qualification/recognition of prior learning.
    • 12 years of IS working experience.
    • Working knowledge of Financial & Project management.

    Skills
    Excellent Communication & Presentation skills

    go to method of application »

    HR Rewards Specialist

    Job Description
    Key Focus
    Responsible for analyzing compensation data within the organization and evaluating job positions to determine classification and salary. Administers employee insurance, pension and savings plans and works with Pay and Tax Consultants to ensure proper standards in payroll entry.

    Description

    • Design, implement, and manage salary classification and compensation programs
    • Conduct analysis of compensation and benefits within company.
    • Prepare occupational classifications and salary scale and determine appropriate base pay.
    • Oversee competitive analysis, merit increases and salary structure.
    • Analyze surveys to ensure appropriate compensation across all departments.
    • Forecast budget for salary increases.
    • Administer and manage employee insurance plans.
    • Oversee pension and savings plans.
    • Advise on salary increase, pay variation requests.
    • Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends.
    • Advises managers and employees on Nigeria Labour Law and other federal employment regulations, benefits and compensation policies, personnel procedures and classification programs.
    • Implements actions as per Recognition and Reward guidelines.
    • Monitors HR process and quality checks information in respect of annual increases, bonuses and share schemes.
    • Analyses pay trends.
    • Provides advice and support to managers and staff on the interpretation and application of mobility system.
    • Working with HR Business Partners
    • Assist with payroll management of international assignees and the delivery of expatriation policies within the business
    • Liaise with OMEM International Mobility team on pay and tax information
    • Providing ‘on the ground’ support to the expatriates in relation to their move and during their secondment, liaising with external vendors to provide relocation, tax and other support as well as general troubleshooting as required
    • Manage extensions and repatriations of expatriates, initiating external vendors and working with them to streamline the day to day process.

    Qualifications
    QUALIFICATIONS & EXPERIENCE

    • Bachelor’s degree (minimum)
    • Certification in Personnel Management (an advantage)
    • Experience in Compensation and Benefits analysis
    • Experience in a Human Resource role (an advantage) 10 years’ work experience
    • Expatriate tax experience needed
    • Knowledge of PAYE, share scheme

    SKILLS

    • High Analytical skills
    • Sound knowledge of the Nigeria labour law
    • Intermediate to Advanced Excel skills
    • Very Good Knowledge of MS packages - Word, Powerpoint, etc.
    • Excellent Report writing skills
    • Strong numerical skills, ability to analyse data, spot trends, identify errors and process large amounts of numerical data very accurately
    • Strong excel skills – formulas for data analysis and checking, use/creation of macros, pivot tables, etc.
    • Strong numerical abilities
    • High attention to detail and ability to spot errors

    PERSONAL ABILITIES

    • Highly organised
    • Results oriented
    • Hard working with proactive approach
    • Ability to coordinate between several teams and countries
    • Strong attention to detail, error and sense checking

    go to method of application »

    Underwriting Officer

    • Job Type
    • Qualification
    • Experience 2 - 5 years
    • Location Lagos
    • Job Field Insurance 

    Job Description
    Key Focus
    The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing  quality client and broker service. Must be multi skilled with the ability to mentor and train junior  underwriters and have high technical knowledge.

    Description

    • Underwrites in accordance with standards, policies and procedures
    • Ensures that all documentation is issued, checked and authorised prior to despatch
    • Ensures queries are resolved in line with company standards
    • Ensures timeous and accurate management of mail count
    • Requests, monitors survey and survey requirements as per laid down procedures
    • Corrects unprofitable policies
    • Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
    • Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
    • Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

    Key Result Areas
    Personal Effectiveness:

    • Accountable for service delivery through own efforts.
    • Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
    • Makes increased contributions by broadening individual skills.
    • Collaborates effectively with others to achieve personal results.
    • Accepts and lives the company values.

    Customer Service
    Manages effective customer service and relations to deliver customer service satisfaction

    Compliance
    Adhere to all financial requirements and ensure cost control
    Adhere to governance controls

    Operational Efficiencies

    • Effectively maintains underwriting standards and provides quality client and broker service
    • Implements continuous improvement in work processes, procedures and schedules
    • Maintains people practices in line with organisational guidelines, policies, culture and values

    Qualifications

    • First degree
    • 2-5 yrs experience
    • Strong technical underwriting knowledge.

    go to method of application »

    Claims Officer

    • Job Type
    • Qualification
    • Experience 5 years
    • Location Lagos
    • Job Field Insurance 

    Key Focus
    Individually accountable to provide immediate response to administrative requirements in  accordance with SLA parameters, in a processing environment. A Senior Administrator is fully  multi-skilled across products and processes, and has extensive relevant experience.

    Description

    • Follows standardised processes and provides administrative support in line with normal business functioning.
    • Delivers on daily production standards and adheres to service and quality standards.
    • Provides an Indirect service to customers and intermediates.
    • Responds to immediate requirements within procedure.
    • Uses standard administrative techniques to coordinate own work.
    • Product and process knowledge in different areas may differ but basic skills remain the same.
    • May act as mentor to less experienced Administrators.
    • Fully multi-skilled across products and processes.
    • Has extensive, relevant experience.
    • Often acts as a resource for less experienced staff.

    Key Result Areas
    Personal Effectiveness:

    • Accountable for service delivery through own efforts.
    • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
    • Makes increased contributions by broadening individual skills.
    • Collaborates effectively with others to achieve personal results
    • Accepts and lives the company values.
    • Coaching:
    • May act as mentor to less experienced administrators.
    • Documentation Processing:
    • Follows standardised processes and provides administrative support in line with normal business functioning.
    • Provides an indirect service to customers and intermediaries.
    • Responds to immediate administrative requirements within procedure.
    • Delivers on daily production standards.
    • Uses standard administrative techniques to coordinate own work.
    • Quality Assurance:
    • Performs quality checks on own work.
    • Adheres to service and quality standards

    Qualifications
    Qualifications and Experience

    • Relevant tertiary qualification / first degree or its equivalent.
    • 5 years of working experience.
    • Good Analytical skills, technical/insurance product knowledge

    Skills
    Excellent Communication skills

    Method of Application

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