Head of Technical at Fosad Consulting

Job Description
Key Focus

• This role is individually accountable for ensuring operations, including Client Services and the Administration back office, function optimally, over periods of 1-2 years.

Description

• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
• Accountable for the business plan
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
• Ensures that a comprehensive information management strategy is in place
• Ensures the realization of high performance individuals and teams
• Ensures effective resourcing of department and constant service delivery
• Develops and implements a cost effective data strategy
• Restructures Technology services when needed
• Provides vision, direction and leadership to IT resources and structures.
• Accountable for Facilities
• Liaises with banks for collections and payments

Key Result Areas

• Operational Efficiency
• Implements a cost-effective client service and data strategy.
• Sets direction for the Business.
• Takes accountability for the business plan.
• Integrates delivery and metrics across the people, process, finance and client dimensions.
• Delivers on strategic projects as requested.
• Provides vision, direction and leadership to IT resources and structures.
• Information Management
• Restructures Technology service when needed.
• Ensures that a comprehensive information strategy is in place.
• Budget Control
• Manages overall expenses, including cost reductions.
• Service Delivery Management
• Implements strategies and initiatives to increase service delivery.
• Drives operational excellence throughout area of supervision.
• Defines and implements best operating practice in client services.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.

Team Effectiveness:

• Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
• Accountable for others' time, task and output quality, for periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over the applicable period.
• Guides and directs staff to achieve operational excellence standards.
• Creates a climate for optimal performance.
• Manages performance.
• Selects potential staff to sustain customer/client service delivery.