Latest Job Vacancies at Bolton White Hotels & Apartments

Requirements

• Must possess good communication Skills
• Must be presentable
• Must be willing to run shifts
• Opportunity is open for student on ONE (1) year industrial attachment only

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Responsibilities

• Drivers must be male and 18 years and above
• Must have exceptional driving skills
• Must Possess Good communication Skills
• Drivers must possess a valid license
• Driver must have a good knowledge of traffic rules and must be able to navigate around Lagos and its environs.

Requirements

• Minimum qualification of SSCE
• Drivers must be God fearing
• Must be Presentable
• Drivers are required to maintain regular checks on their vehicles and report malfunctions to the authority in charge
• Depending on his job requirement he might need to be available on erratic hours, long shifts, holidays, weekends etc.
• He must undertake full responsibility for the security and safety of vehicle and other components
• Vehicle repair and maintenance ability will have a higher advantage

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Job Summary

• Communicate with guests, other employees, or departments tensure guest needs are met.
• Respond tand try tfulfill any special banquet event arrangements.
• Ensure Set up banquet area/room, cleanliness and proper set up of furniture/equipment.
• Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
• Develop and maintain positive working relationships with others, and support team treach common goals.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions tmanager.
• Maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according tcompany standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Ensure adherence tquality expectations and standards.
• Stand, or walk for an extended period of time.

Requirements

• Candidate must possess a Degree in Catering and Hotel Management.
• Minimum of 3 years work experience in that capacity

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Department: Front Office
Report To: Front Office Manager

Summary of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Perform massage while maintaining the clients comfort at all times
• Perform 30, 45, 60, 90 and 120 minute massages as required
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Previous experience as a Massage Therapist preferred
• Certification from an accredited school of Massage required
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous experience as a Massage Therapist preferred
• Physical Aspects of Position (includes but are not limited to):
• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing, bending and reaching throughout shift

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Job Summary
Areas of responsibility include:

• Restaurants/Bars and Room Service, if applicable.
• Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
• Determines training needed to accomplish goals, then implements plan.

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Responsibilities

• Manage the daily running of front office operations, managing the staff and the daily activities and dealing with all issues that may arise.
• Bolton White handbook, the department operation manual and hotel policies and procedures are part of this job description.
• Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
• Implement and manage all standards relating to areas managed. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching as well as training where needed.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.
• Inform all front office staff of daily activities, VIP arrivals, group activity etc.
• Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
• Must be able to perform any tasks or duties of any employee in the front office.
• Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times.
• Implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing.
• Must be fully aware and able to re-enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel’s emergency response team. Ensure staff is fully trained in emergency procedures.
• Perform any other responsible duties as required and directed.
• Qualifications to perform this job successfully an individual must be able to perform each essential duty ta satisfactory standard.
• The requirements listed below are representative of the knowledge skill and/or ability required.

Managerial Responsibilities:

• This position manages Guest Services Representatives, Guest Relation Officers, Porters, Switch Board Operators, etc and supervises other hotel employees indirectly acting as the duty manager

Education and Experience

• A minimum of a B.Sc in hospitality related field (International Equivalent).
• 5 to 6 years working industry experience. Experience in a luxury hotel preferred.
• Previous supervisory/management experience.
• Previous guest service experience.
• Hotel management computer systems experience preferred.
• General computer experience required.

Skills
Language:

• Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages.
• Must have ability to write memos, short correspondences or messages. A second language preferred
• Must have good mathematical skills - ability to add, subtract, divide and multiply six digit numbers with decimals. Ability to work out percentages and discounts.
• Good understanding of financial documents, daily reports, P&L accounts and budgets.
• Reasoning Ability
• Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
• Ability to deal with problems in a calm professional manner required.
• Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.

Other:

• Team management, leadership & team player, A liking for organizational work
• Effective management - Delivering profit center profitability, Sales ability
• Adaptability - Coping with the diversity of guests and their needs
• Thoroughness, Sensitivity to guests, good relationship, Spirit of initiative, Financial awareness

Physical Ability:

• Ability to stand in a confined environment for long periods of time is required.
• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
• Must be able to work well under pressure and in emergency situations.