Country Manager at Universal Careers

The following document outlines your key responsibilities & duties inclusive of the skill set required. The list is not exhaustive. As your career progresses within the travel company we will expect you to grow and develop in your role. Any major changes in your Job Description will be noted. Your Job Description combined with your Key Performance Areas/Indicators will provide you with a robust guide of your expected level of performance.

Reports to CEO ( Office of the CEO )
Direct reports - Talent in Nigeria
location - Nigeria

Purpose of Role

The purpose of the role is to be a change agent in the Nigerian office. We require our Organisation in Nigeria to be recognised as the eCommerce company in Nigeria and the leading OTA in the market. We need the right talent on board and ensure our Customers are always returning due to experiencing great customer service. You will work closely with home base and other country offices and Country Managers.

KEY DELIVERABLES

• 6 – 7 months period with effect from valid visa; no less than 2 week handover in the Cape Town office before going to Nigeria;
•  Driving Talent acquisition of key local employees;
•  Ensuring that all sales target are met – to be confirmed with CFO;
•  Ensuring the profitability of all bookings; 
•  Responsible for MTN Nigeria relationship; 
•  Driving and leading the Nigeria Marketing (offline & online);
•  Build the partnership relationship;
•  Ensure the successful launch of the mobile app;
•  Ensure financial and operational excellence
•  Collaboration with Home Base and other country offices and Country Managers

Personal competency requirements

• Change agent
• Strategic thinker
• Proactive
• Culture champion
• Optimisation champion
• Passionate
• Love for the travel industry
• Willing to take the right risk
• Ideas generator
• Meet requirements but continually exceed expectations

EXPERIENCE

• Minimum of 12 years relevant experience working in a travel company with at least 5 years in a similar position